Account Manager - Strategic Client Relationship and Growth Management

Assistant Director

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Job Title: Account Manager

Summary: An Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity, focusing on revenue growth and account management excellence across one or more accounts. This role involves co-creating and driving account team engagement, consultative internal needs analyses, encouraging cross-service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.

 

Select responsibilities:

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
  • Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.
• May proactively manage select Client relationships such as Procurement or Vendor Relations.
• Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.
  • Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
  • Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
  • Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.
• Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
• Co-develop and deliver account onboarding for new leadership and team members.
• Drive continuous improvement as a change agent for digital tools and processes adoption.
  • Champion the effective utilization of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel.
  • Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.

 

Professional Experience:

• 8-10 years in a professional services firm with sales enablement experience preferred.
• Internal or external Consulting experience is preferred, particularly within a global matrixed organization.
• Proven success in leading complex projects with minimal supervision.
• Sector relevant focus a plus (e.g., life sciences, technology, wealth management, consumer, energy, etc.)

 

Knowledge and Skills:

Soft Skills:

• Executive-level communication and consultative skills.
• Strong networking and emotional intelligence.
• Ability to navigate ambiguity with agility and entrepreneurial spirit.
• Proactive and comfortable taking the initiative in a low-guidance environment.

 

Technical Skills:

• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Experience in analysis and presentation creation.
• Basic understanding of financial reporting tools and analysis.
• Familiarity with project management and procurement portals preferred.

 

Desirable Skills:

• Negotiations with internal stakeholders and peers
• Microsoft BI user experience.
• Sales/account management tool proficiency (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A).

 

KPIs:

Feedback: LEAD and CSAT

Growth: GTER, pipeline, relationships, margin, SL integration, FoP, etc.

EY | Building a better working world

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Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Experience Level

Executive Level