Assistant Manager - ServiceNow Business Analyst

Assistant Manager

• Candidates should have prior working experience of acting as BA for ServiceNow Implementation projects only (Not enhancements, Managed services)

• Knowledge & experience in development of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform.

• Aware of leading client workshops and best practices during requirement gathering session.

• Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members

• Exposure to ITIL Framework, IT Management Tools, ITIL certification preferred.

• Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach 

• Ability to work under pressure and handle crunched timelines

• Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

• Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.

  Knowledge & experience of integration frameworks in ServiceNow

• Candidate has to work in 3:30 pm to 12:00 am shift to lead client workshops.

• The ServiceNow Business Analyst will join the high performing ServiceNow implementation team, this team work only on ServiceNow implementation & transformation projects

• ServiceNow BA is responsible for leading client workshops, gathering requirements in ITSM, CSM, HRSD, IRM areas.

• The ServiceNow BA is responsible for guiding customers on technical design and best practices on ServiceNow platform during customer workshops

• The candidate will have to act as accountable person for one workstream to gather requirements & get product developed in ServiceNow as required by customer and SOW.

• Candidate will work on Innovative solutions to automate BA roles & responsibilities by increasing efficiency and effectiveness of systems

• Candidate will perform performance management of team members, engage in coaching, career development as per KPMG framework.

• Candidates will help in practice development by helping in hiring, resourcing & rewards & recognition

• Candidate can choose one practice development function to participate in, innovation, presales, hiring or resourcing.

Must-Have Certifications

• ITIL Certifications

• CIS (Certified Implementation specialist (Preferred)

• Scrum master (Preferred)

Experience & Background 

• B-Tech/BCA/MCA/MBA

• 7+ years of IT industry experience.

Experience Level

Mid Level