Kpmg India Services Llp

Associate Consultant - Digital Gateway Support

Kpmg India Services Llp
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Associate Consultant - Digital Gateway Canada

·Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA).
·Monitor ticket queues and prioritize based on urgency and impact.
·Follow standard operating procedures (SOPs) for resolution.
·Escalate issues when necessary to Level 2/3 teams.
·•Responsibility: Provide round-the-clock support to users of KPMG Global applications, ensuring availability and responsiveness.
·Respond to user queries via email, chat, or ticketing systems.
·Perform initial diagnosis and provide solutions or workarounds.
·Maintain shift handover logs and ensure continuity.
·Collaborate with infrastructure, application, and business teams.
·Track progress of escalated issues and ensure closure.
·Document resolutions and share knowledge across teams
  • Understanding of Excel, word and powerpoint
·Willing to work hard, enthusiastic and self-motivated.
·Strong analytical and advisory skills.
·Good communication and interpersonal skills.
·Able to work in fast moving and demanding environment.
·Strong commitment, multi-tasking and team player.
·Excellent oral and written communication skills in English (including strong presentation skills).
·Excellent project management, analytical, interpersonal, oral and written communication skills.
·Strong leadership and training skills.
·Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.
·Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
·Dedicated to superior client service
·Strong organizational skill and attention to detail.
·Ability to thrive in a dynamic team environment

Educational qualifications

·Minimum Degree from reputable universities with excellent academic result, majoring in Accounting or Finance
•

Work experience

•Minimum 1 to 33years of professional experience, preferably in a Big 4 consulting firm.

Experience Level

Mid Level

Job role

Work location
Work locationBangalore, Karnataka, India
Department
DepartmentConsulting
Role / Category
Role / CategoryOther Consulting
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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