Onboarding and Engagement Manager - Wellness Community

Associate Supply Operations(Kannada)

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.

This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
• Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast. We build for Bharat.

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

Requirements

Job Description 

Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform. 

Key Responsibilities 

• Talent Supply Management:
• Handle a team of Kannada TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis.
• Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls.
• Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals.
• Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours.
• Operational Oversight:
• Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
• Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement.
• Engagement and Performance Analytics:
• Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.
• Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
• Report regularly on community performance, identifying trends and areas for improvement.
• Training and Development:
• Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines.
• Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
• Community Growth & Expansion:
• Develop strategies to expand the host and contributor base to new markets and languages.
• Work on initiatives to grow active users and enhance the overall user experience & host growth.

 Requirements :

• Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field.
• 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms.
• Must be fluent in Kannada & English (Read, Write & Speak).
• Strong understanding of community dynamics in 1:1 calling environments, including experience managing hosts and content contributors.
• Proficiency in analytics tools, community management platforms, and audio/video calling technologies.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.

Why Join Us?

We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Experience Level

Mid Level