Business Analyst - Operations

Business Analyst 1-Ops

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes.

Job Responsibilities

• Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues
• Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
• Ability to identify & prioritize requests based on Customer Impact
• Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
• Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence
• Identify the cause of the issue and report it relevant Stakeholder for remediation
• Should display agility in adopting to rapidly changing business needs
• Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
• Work on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required.

This role reports into Assistant Manager/Deputy Manager/Manager

Career Level - IC1

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Experience Level

Mid Level