Business Analyst - Process Improvement

Business Analyst-Process

Job Title

Business Analyst-Process

Job Description Summary

The (Senior) Business Analyst – Process plays a critical role in enhancing the effectiveness and efficiency of sales ecosystem across the Asia Pacific (APAC) region as part of our Organic Growth Team (OGT).

This role focuses on analysing, designing and improving core business processes that underpin sales operations and strategic enablement. It combines structured process design with quantitative data analysis to identify inefficiencies, assess root causes, and quantify the business impact of improvement opportunities.

The (Senior) Business Analyst will work closely with stakeholders across the OGT, as well as with broader Sales Enablement stakeholders and business leaders. The role will focus on analysing processes and developing business cases which articulate the requirements and benefits of improving our processes. A close partnership will exist with the newly formed Automation Team, which enacts findings from the process stream into practical workflow automations that further strengthen scalability, accuracy and efficiency.

This role will look to understand and improve sales ecosystem processes such as our cross-sell program, PlusONE, or our inquiry management process across APAC with a focus on supporting standardization, efficiency, governance and the creation of scalable, repeatable delivery frameworks.

While the primary focus will be on the APAC region, this role may collaborate with other regions including Europe, Middle East and Africa (EMEA) and the Americas to ensure global consistency and share best practices.

Job Description

PRINCIPAL RESPONSIBILITIES

Provide 7 – 10 Principal Responsibilities

Business analyst responsibilities will include:

• BDS Sales Enablement and ATR Sales Leadership to capture and maintain robust pipeline with healthy distribution of short-, medium- and long-term opportunities, including but not limited to qualification protocols for RFPs, profitability assessments, competitors' client mapping
• (Salesforce) with proactive sessions to update and identify key targets
•  tools (like Beacon & CuSearch) to identify key trends that sharpen the sales focus and improve win rates; and communicates performance to leadership
•  – For the identified 4-5 key accounts, work with designated account leads and support building reports, dashboards within Salesforce to map and refine process of engagement to drive further growth

The Business analyst responsibilities will include:

• Process Mapping & Analysis: Document, analyse and optimize business processes across Sales & Pursuits workflows, identifying inefficiencies and opportunities for improvement.
• Quantitative Process Analysis: Use data from Salesforce, Power BI and other systems to analyse process performance, cycle times and throughput to uncover trends and performance bottlenecks
• Business Case Development: Quantify improvement opportunities through cost-benefit analysis, ROI modelling and scenario analysis to support prioritization and decision-making
• Process Standardisation: Develop and maintain standard operating procedures, templates and frameworks that promote consistent and scalable delivery
• Automation Collaboration: Work closely with the Automation stream to translate process insights into executable workflow automations that reduce manual effort and increase consistency
• Performance Measurement: Work with the broader OGT to build and maintain dashboards and KPIs to track process efficiency, throughput and business impact
• Continuous Improvement: Conduct root cause analysis on recurring issues, lead discovery sessions and recommend structured improvement actions.
• Knowledge Management: Maintain a centralized repository of process maps, governance documents and performance metrics to ensure transparency and repeatability

Additional responsibilities for Senior Analysts:

• Project Management: Participate in project management activities including scoping and estimation, delivery and progress reporting and ensure timely execution aligned with strategic objectives.
• Team Mentorship: Play a role in mentoring junior analysts, reviewing their work, providing feedback and supporting their development

SCOPE OF WORK

Decision-Making Authority:

Please select only one option below

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Freedom to determine the methods and policies for other positions; authority to approve major decisions affecting the company.

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Freedom to determine the methods to be used to fulfill the position’s responsibilities and how to accomplish desired goals and objectives

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Freedom to select the methods or procedures to be used from among several established alternatives

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Follows established methods and procedures, but may have freedom to determine priorities for completion of tasks

PEOPLE LEADER RESPONSIBILITIES

What positions does this job supervise?

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Leads/Assigns/Delegates tasks to direct reports and manages a team

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Leads/Assigns/Delegates tasks to project team

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None

Number of direct reports:

0

Titles of individuals:

KEY SKILLS AND CAPABILITIES

Provide 5 – 7 key skills critical for success

• Strong analytical and quantitative problem-solving skills, with the ability to convert data into actionable process insights
• Experience conducting ROI or cost-benefit analyses to support process improvement business cases
• Proficiency with tools such as Excel, Power BI, Salesforce and process mapping software (e.g. Visio, Miro)
• Understanding of process improvement methodologies, governance models, and workflow automation concepts
• Strong stakeholder engagement and communication skills, with the ability to influence across diverse teams
• Attention to detail, structured documentation, and clear communication of process and data insights
• Curiosity, critical thinking and a proactive mindset focused on simplication and measurable impact

Additional capabilities for Senior Analysts

• Demonstrated experience leading cross-functional process improvement or automation initiatives and mentoring others

PROFESSIONAL EXPERIENCE

Provide demonstrated background experience, minimum amount of education required, legally required qualifications or licenses

• Analyst: 1–3 years of experience in business analysis, process improvement, or operations analytics
• Senior Analyst: 4–7 years of experience in process design, data analytics, or transformation roles
• Bachelor’s degree in Business, Operations, Engineering, Data Analytics or related field
• Certification in Lean, Six Sigma, or similar process improvement methodologies preferred
• Experience in Real Estate, Professional Services, or Sales Operations

 

 

 

INCO: “Cushman & Wakefield”

Experience Level

Senior Level