Business Manager - Commercial and Operational Strategy

Business Manager

• Develops, executes and implements Commercial and Operational strategy to drive organic/inorganic growth and profitability while ensuring customer satisfaction through a deep understanding of the customer and market intelligence.
• Responsible for P&L activities and budget development.
• Accountable for ensuring financial targets (revenue, profit, enterprise value, etc..) are met.
• Responsible for managing costs, reporting and forecasting, workflow overviews and providing input into growth targets for customers and segments.
• Closely monitors and manages revenue activities, including unbilled, aging and inactive projects, work on hand analysis to ensure balance of demand and throughput.
• Implements and executes capacity and capability strategies and successfully translate customer needs into an operational plan to fulfill projects with the right resources (availability, skillset).
• Drives and leads initiatives to identify new and/or additional business opportunities.
• Anticipates customer needs by creating strong partnerships with Sales and Business Development.
• Ensures there is sufficient pipeline of opportunities, orders to meet overall P&L budget.
• Drives Price, Promotion, Service offering for dedicated Segment to maximize DCM/AOI.
• Provides proactive solutions for new business opportunities to secure revenue, profit margin, market share and customer satisfaction.
• Builds customer intimacy and establishes strong relationships through customer visits, analyzing business data and market trends.
• Participate in client seminars, conferences and trade shows.
• Manage capex intensive investments to meet agreed timeline with deliveries in order to meet Long Range Plan commitments.
• Manages initiatives and resources to meet DCF and ROI targets on schedule.
• Manages segment specific M&As to ensure integration and ensuring overall timeline is kept.
• Participates in M&A deal process and is responsible for meeting the deal economics and targets for DCF/ROI.
• Drives a high performing team by managing the performance and development of team members.
• Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement.
• Holds team and self-accountable for results, defines accountabilities and establishes performance objectives and metrics to execute strategy.
• Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale.
• Ensures understanding of and compliance with all established policies and requirements.
• Communicates and exemplifies ULs Vision and Mission.
• Leads, promotes and embraces change for self and team.
• Collaborates and builds trust within the organization and with customers to meet or exceed their expectations.
• Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization.
• Coaches and mentors employees to do the same.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

• University degree (equivalent to a Bachelors degree) in Business Administration, Management, Engineering or related field plus generally ten years directly related experience, including at least five years of relevant management/leadership experience preferred in both Sales and fulfillment functions or ideally in general management.
• Solid experience as lead or participant in cross-functional or global projects or worked in multiple functions or regions. Experience in managing large Capex projects with multiple stakeholders preferred.
• Experience in leading highly technical staff and commercial staff a must, either via dedicated experience or via general management.
• Demonstrates business acumen skills and has via experience in Leading diverse business an advanced understanding of how decisions impact business results, management concepts such as effectively building a diverse team and planning and thinking strategically.
• Demonstrates financial acumen and has a clear understanding of how business decisions impact DCF/ROI Demonstrates the ability to manage employee performance through development of performance expectations and goals, managing employee relations issues, identifying and addressing training needs, planning and executing against required staffing levels and assisting in operational planning.
• Demonstrates the ability to make the complex simple and present information in a concise, relevant and powerful manner.
• Demonstrates the ability to analyze and interpret a wide variety of materials including analyses, data, financial reports and/or legal documents.
• Demonstrates the ability to take calculated risks and plan for contingencies.
• Demonstrates the ability to listen, learn and coach.
• Demonstrates the ability to work in and understand diverse cultural environments.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Experience Level

Mid Level