Business Process Consultant - BI Reporting & Support

Business Processes Consultant_IBM Cognos/PowerBi/Tableau_2-6 years_Devanahalli, Bangalore

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Job Location : SAP Labs Indis Innovations park, Devanahalli, Bangalore

As a Business Process Consultant you will be a technical resource and subject matter expert on Concur Business Intelligence / Reporting Tool. You will work directly with Concur clients and partners to fulfill functional and technical roles in support of Concur Intelligence

What you'll do:

• Work closely with clients and partners to support the Concur reporting platform.
• Investigate and resolve reporting-related issues within defined SLA timelines.
• Provide guidance on product functionality and reporting solutions.
• Handle and resolve reporting issues raised by external clients.
• Communicate effectively with clients, set clear expectations, and ensure a smooth support experience.
• Offer expert advice to help improve reporting outcomes and address client challenges.
• Research, diagnose & troubleshoot product functionality issues / errors faced by clients, and follow up with documentation within established timelines
• Escalate unresolved client issues as necessary to ensure timely resolution. If required or requested, get on phone with the client to understand and/ or educate on the issue or resolution
• Maintain a current and thorough understanding of Concur Intelligence.

What you Bring: 

• An associate degree in a technical field or equivalent experience (Bachelor’s degree is a must)
• 2-6 years of experience Customer support role.
• Strong analytical skills, with high level of curiosity and investigative mind-set with an attention to detail.
• Strong verbal, written, and presentation skills.
• Strong customer focus, with the ability to clearly communicate findings / expectations.
• Strong problem-solving skills, with the ability to effectively analyze and evaluate problems.
• Ability to effectively utilize data and system tools.
• Experience in troubleshooting reports / BI tools or Databases.
• Experience with Cognos tools preferred.
• Ability to express thoughts clearly & professionally for fluent customer interaction (English)

Meet your Team:

You will be part of the SAP Concur Data Services team, focused on delivering custom reports and interactive dashboards for customers leveraging SAP Concur through our premium add-on service. Supporting a customer base of over 11,000 organizations.  

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451265  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid