Application Support Engineer

Change and Integration Management Engineer – ERP IT

Summary of Position:

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

The Change and Integration Management Engineer is responsible for governing, executing, and continuously improving integration, release, and application lifecycle management processes across Alcon’s enterprise SAP landscape.

This role ensures stable, compliant, and high-quality system changes through effective transport management, SAP Solution Manager (ChaRM and Solution Documentation), and the enterprise transition to SAP Cloud ALM. The engineer partners closely with SAP Basis, delivery teams, and business stakeholders to enable seamless releases, integrations, and environment coordination, supporting reliable business operations and ongoing digital transformation.

Key Responsibilities:

Release & Change Management

• Execute SAP ChaRM Change Manager activities for projects and production support
• Define and plan release scope, sequencing, and deployment strategy based on approved changes
• Assess technical and functional impacts of changes (customizing and development) to safeguard production stability
• Establish and maintain change cycles, release and outage calendars, and governance standards
• Manage retrofit activities across parallel system landscapes

Transport & Landscape Management

• Oversee end-to-end SAP transport management across all environments using Transport Management System
• Manage transport sequencing, dependencies, and conflict resolution across projects and support streams
• Perform SAP landscape housekeeping to maintain system integrity, consistency, and compliance
• Coordinate system refreshes, upgrades, and installations in collaboration with SAP Basis and Infrastructure teams

SAP Solution Manager & Cloud ALM

• Administer and support SAP Solution Manager with a strong focus on ChaRM and Solution Documentation
• Provide guidance and best‑practice support to project and operations teams on Solution Manager usage and governance
• Support the enablement and transition to SAP Cloud ALM, aligning enterprise application lifecycle management processes

Integration & Governance

• Ensure effective integration across SAP systems and dependent technologies within the enterprise landscape
• Support enterprise release governance and ERP template compliance globally
• Review technical designs and solutions, recommending improvements aligned with SAP standards and enterprise architecture principles

Cutover & Deployment Support

• Plan and execute cutover activities, including mock cutovers, rehearsals, and go‑live readiness assessments
• Provide hypercare support during major releases and deployments
• Manage and communicate system outages, release notifications, and deployment status to stakeholders

Collaboration & Communication

• Serve as a key coordination point between functional, technical, Basis, and infrastructure teams
• Communicate change status, risks, dependencies, and issues clearly and proactively to stakeholders
• Support internal and external communications related to releases, integrations, and system changes

Key Requirements/Minimum Qualifications:

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience

Experience

• Minimum 5 years of experience in SAP environments, including project delivery and/or production support
• Hands-on experience with:
  • SAP Solution Manager (strong emphasis on ChaRM)
  • SAP Transport Management System (TMS)
  • SAP release, change, and integration management processes
• Experience in SAP configuration, development, or functional roles (preferred)
• Proven experience supporting complex SAP landscapes (ECC, S/4HANA, or hybrid environments)
• Familiarity with SAP Cloud ALM (preferred)
• Experience in regulated or validated environments (e.g., SOX, GxP) is a plus
• Working knowledge of project delivery methodologies (Agile, Waterfall, or hybrid)

Skills & Competencies

• Strong analytical, problem-solving, and risk-assessment skills
• Excellent organizational, planning, and prioritization abilities
• Effective communication and stakeholder management skills across global teams
• Ability to work independently while collaborating effectively in a matrixed environment
• High attention to detail with a focus on quality, compliance and operational stability

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Experience Level

Senior Level