Retail Leader

Circle Head - North East

Circle Head – North East

Role Overview

We are looking for a Circle Head – North East to lead and scale one of Lenskart’s fastest-growing retail markets.

This is a high-impact leadership role with full P&L ownership, where you will drive growth on the ground, build high-performing teams, and shape how customers experience a tech-enabled, omnichannel retail brand. You will operate like an owner—balancing scale, speed, and execution excellence.

What You’ll Drive:

1. Business Performance & Growth

• Own topline, profitability, and unit economics across the region

• Drive same-store growth through conversion, ticket size, and repeat

• Identify and unlock new growth pockets across cities and micro-markets

2. Sales Strategy & Execution

• Define and execute a sharp offline sales strategy with clear outcomes

• Ensure strong on-ground execution across stores with real-time performance tracking

• Drive a culture of accountability and bias for action

3. Team Leadership & Capability

• Build and lead a strong bench of Area Managers and store teams

• Create a high-performance culture with clear goals, ownership, and rewards

• Invest in capability building across sales, service, and leadership

4. Customer Experience & NPS

• Own end-to-end in-store experience and NPS for the region

• Drive customer-first behaviour through regular store immersion and feedback loops

• Ensure consistently high standards of service, grooming, and selling

5. Operational Excellence & Efficiency

• Maximize store productivity through smart staffing and planning

• Drive tight inventory and cost discipline without compromising experience

• Identify gaps and solve for them quickly with strong execution rigor

6. Market Intelligence & Expansion

• Stay deeply connected to local markets, competition, and consumer behaviour

• Translate insights into actionable growth and expansion strategies

7. Brand, Experience & Tech-Led Retail

• Act as the custodian of Lenskart’s brand—premium, accessible, and differentiated

• Ensure every store reflects a seamless blend of retail and technology—from assisted selling to omnichannel journeys

• Leverage data and tools to improve decision-making, store performance, and customer experience

• Champion a tech-enabled, insight-led way of working across the region

Who You Are

• 10–15 years of experience in retail / QSR / consumer businesses

• Proven track record of managing multi-store operations with P&L ownership

• Strong commercial acumen with consistent growth delivery

• Hands-on leader with high ownership and execution bias

• Strong people leader with the ability to build and scale teams

• Comfortable operating in fast-paced, high-growth environments

Why This Role

• Own and scale a high-growth regional business

• Drive direct impact on revenue, expansion, and customer experience

• Be part of building a tech-first, omnichannel retail model at scale

Experience Level

Senior Level