Service Desk Analyst

Corporate IT Architect

About The Team: 

Come join our growing Corporate IT team to architect and scale the technology foundation that powers Dynamic Work for our employees. As a Corporate IT Architect, you will focus on designing and evolving a secure, automated, and scalable internal IT ecosystem that delivers world-class technology experiences across our workforce and workspaces.

This role centers on building resilient systems and operational maturity across Service Desk, Endpoint Engineering, Collaboration Platforms, and AV environments. You will drive proactive architectural improvements, eliminate inefficiencies, and implement automation-first strategies — all while maintaining a strong commitment to security, governance, and employee experience.

As part of a globally distributed IT organization, you will partner closely with Security, Engineering, HR, and Finance to design standards, integrations, and lifecycle management frameworks that enable scale. This position is strategic yet hands-on — ideal for someone who thrives on solving complex systems problems, using data to guide decisions, and building sustainable solutions rather than reacting to tickets.

Our goal is to ensure employees have a seamless, secure, and highly productive technology experience — by design, not by accident.

What you’ll do: 

• Define and maintain the target-state architecture for Corporate IT systems.
• Architect and mature Service Desk processes (incident, request, problem, change) with automation and self-service at the core.
• Implement AI Service Desk using LLMs and Virtual Agents for intelligent ticket routing, automated triage, and instant user resolution.
• Engineer end-to-end automation frameworks that transform manual support interventions into "self-healing" workflows 
• Design modern endpoint management strategy across macOS and Windows using Jamf and Intune
• Establish patching, compliance, and configuration baselines with measurable enforcement.
• Own architecture and governance for Google Workspace, Slack, Zoom, and conference room AV systems.
• Work with partner teams to automate onboarding/offboarding workflows across integrated systems.
• Partner with Security to implement zero-trust principles and maintain audit readiness.
• Drive API-first integrations across platforms to reduce manual intervention.
• Rationalize tooling, manage vendor strategy, and optimize spend.
• Lead escalations and provide architectural oversight for complex cross-platform issues.
• Document standards, integration patterns, and lifecycle management strategies

Experience you’ll need:

• 10+ years in Corporate IT, Endpoint Engineering, or IT Architecture roles within distributed or high-growth environments.
• Deep expertise in Jamf Pro and Microsoft Intune.
• Strong administrative and architectural experience with Google Workspace, Slack, Zoom, and SaaS ecosystems.
• Experience designing zero-touch device lifecycle management programs.
• Strong knowledge of identity and access management (Okta, Azure AD, or equivalent).
• Experience implementing ITIL-aligned service management processes.
• Demonstrated ability to design automation using scripting (Bash, Python, PowerShell) and APIs.
• Proven experience in tooling rationalization, vendor evaluation, and cost governance.
• Strong analytical and data-driven decision-making capability.
• Ability to operate independently while influencing cross-functional stakeholders.

Additional skills or certifications a plus :

• Okta
• Google Workspace Administration
• JAMF Pro Certification
• Microsoft Intune Certification
• Atlassian Suite (JIRA Service Management)
• Slack Enterprise Administration
• Zoom Rooms / AV architecture
• ITIL Certification

Join Us in Securing and Accelerating the World's AI Transformation

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. 

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Experience Level

Senior Level