Credit and Collections Analyst

The Finance and Accounts Receivable team plays a critical role in strengthening the organization’s cash flow, financial discipline, and customer account health. The team partners closely with sales support, departmental managers, accounts receivable, and customers to resolve outstanding balances, manage credit risk, and ensure accurate reconciliation of accounts.

This role supports a culture of accountability, accuracy, collaboration, and continuous improvement by helping reduce past-due balances, address overpayment root causes, and maintain strong financial controls.

The Collections & Credit Analyst will be responsible for managing past-due accounts, resolving outstanding invoices, collecting employee overpayments, and supporting credit risk evaluation for new and existing accounts. The role requires strong analytical judgment, customer communication skills, and the ability to collaborate cross-functionally to reconcile accounts and reduce financial exposure.

The ideal candidate will be comfortable managing a portfolio of accounts, identifying deteriorating credit situations, recommending solutions, and preparing accurate collection and credit reports.

• Manage a portfolio of customer accounts, including delinquency tracking, write-offs, credit memos, additional interest, and account reconciliation.
• Collect outstanding invoices from past-due accounts through timely follow-up, clear communication, and appropriate escalation.
• Recover overpayments from current and former employees while partnering with departmental managers to identify and eliminate root causes.
• Interface with sales support, accounts receivable, and customers to determine ability to pay, clarify contractual terms, and resolve account issues.
• Conduct pre-sale credit risk evaluations for new accounts and prepare recommendations for credit approval decisions.
• Recognize deteriorating credit situations and recommend practical solutions to reduce financial risk.
• Enforce applicable contractual remedies while maintaining a professional and customer-focused approach.
• Prepare accurate collection reports, account status updates, and credit-related documentation for management review.

• Experience in collections, accounts receivable, credit analysis, billing, finance operations, or a related function.
• Strong understanding of invoice collection, account reconciliation, delinquency management, and credit control processes.
• Ability to evaluate credit risk and support credit approval decisions for new or existing accounts.
• Strong communication skills for interacting with customers, internal teams, and departmental managers.
• Ability to review contractual terms and communicate payment obligations or remedies clearly.
• Strong analytical and problem-solving skills, especially in identifying account issues and recommending corrective actions.
• High attention to detail in preparing reports, tracking balances, managing credit memos, and documenting collection activities.
• Proficiency with financial systems, spreadsheets, and reporting tools.

• Experience working with sales support, billing, or accounts receivable teams in a large or matrixed organization.
• Knowledge of write-off procedures, credit memo processing, and interest calculation.
• Experience handling employee overpayment recovery.
• Familiarity with ERP or finance platforms such as Oracle, SAP, NetSuite, Workday, or similar systems.
• Prior experience preparing aging reports, collection dashboards, or credit risk summaries.
• Certification or coursework in finance, accounting, credit management, or collections.

Candidates may ask themselves:

1. Do I have hands-on experience managing past-due accounts, resolving outstanding invoices, and reconciling customer balances?
2. Am I comfortable evaluating credit risk and making or supporting credit approval recommendations?
3. Can I communicate professionally with customers and internal stakeholders about payment obligations, contractual terms, and account issues?
4. Do I have the attention to detail needed to manage delinquency, write-offs, credit memos, additional interest, and collection reporting accurately?
5. Can I identify root causes behind payment or overpayment issues and work with cross-functional teams to implement solutions?

Short Description:

Responsible for managing collections, resolving outstanding invoices, recovering employee overpayments, and supporting credit risk evaluations. This role works closely with customers, accounts receivable, sales support, and internal managers to reconcile accounts, reduce delinquency, address credit concerns, and prepare collection reports.