How much salary can I expect as a Customer Service Associate - Flights & Travel in Paytm Services Private Limited in Bengaluru/Bangalore?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Service Associate - Flights & Travel in Paytm Services Private Limited in Bengaluru/Bangalore?

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

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Customer Service Associate - Flights & Travel

Paytm Services Private Limited

Customer Service Associate - Flights & Travel

Paytm Services Private Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Description

CST - Associate (SG) - Flights - Travel

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.

Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform.

Responsibilities:

Customer Experience:

Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries.

Identify and address trends in customer complaints and feedback.

Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience.

Operational Excellence:

Implement process improvements and best practices to enhance team productivity and customer satisfaction.

Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform.

Stay up to date on industry trends and best practices in customer service.

Qualifications

Collaborate with other departments to resolve customer issues and improve the platform.

Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service.

Why Join Us:

1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’syour opportunity to be a part of the story!