Paytm Services Private Limited

Customer Service Associate - Flights & Travel

Paytm Services Private Limited
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

CST - Executive/Associate - Paytm Travel (Flights)

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. 

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. 

Responsibilities: 
Customer Experience: 
Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. 
Identify and address trends in customer complaints and feedback. 
Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 

Operational Excellence: 
Implement process improvements and best practices to enhance team productivity and customer satisfaction. 
Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. 
Stay up to date on industry trends and best practices in customer service. 

Qualifications 
Collaborate with other departments to resolve customer issues and improve the platform.
Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. 

Why Join Us: 
1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology 
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’syour opportunity to be a part of the story!

Job role

Work location
Work locationBengaluru, Karnataka
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NamePaytm Services Private Limited
Job posted by Paytm Services Private Limited

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