Senior Business Process Analyst and Product Owner - Salesforce CPQ

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Salesforce Technical Architecture
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary:
We are seeking a highly experienced and results-driven Senior Business Process Analyst / Product Owner to lead digital transformation initiatives focused on Salesforce and CPQ systems. The ideal candidate will have deep expertise in Salesforce CPQ configuration, business process analysis, and workflow automation, along with a strong understanding of UX optimization within the Salesforce platform. You will partner with stakeholders across business and IT to design scalable, user-centric solutions that drive efficiency and enhance the end-user experience.

Key Responsibilities:
Analyze, design, and optimize end-to-end business processes, particularly around sales operations, deal management (MyDeals), and pricing workflows using Salesforce CPQ.

Translate business needs into well-defined product requirements, ensuring alignment with Salesforce and CPQ capabilities.

Configure and customize Salesforce CPQ, including pricing rules, product bundles, quote templates, approval workflows, and guided selling processes.

Lead Salesforce UX optimization, enhancing user journeys, page layouts, Lightning components, and screen flows for intuitive and efficient interaction.

Serve as the primary liaison between stakeholders and technical teams, managing expectations, gathering feedback, and ensuring delivery of business value.

Implement and manage workflow automations using Salesforce Flows, Process Builder, and other declarative tools.

Apply Agile methodologies, actively participating in Scrum ceremonies and backlog grooming, ensuring a steady delivery pipeline.

Utilize ITIL best practices in managing change, incident, and service management processes.

Continuously monitor system performance and end-user feedback to identify areas for improvement.

Required Skills & Experience:
10+ years of experience in business process analysis, product ownership, and Salesforce solution delivery.

Strong expertise in Salesforce CPQ configuration, including pricing engines, product configuration, and quote generation.

Proficient in Salesforce platform configuration (Lightning Experience), automation tools (Flows, Process Builder), and customizations.

Proven track record of UX optimization within Salesforce, including custom page designs and guided user flows.

Solid experience with MyDeals or similar deal/pricing management tools.

Strong understanding and application of Agile methodologies and tools (e.g., Jira, Confluence).

Hands-on experience with workflow and process automation within Salesforce and across integrated systems.

Familiarity with ITIL processes (change, incident, release management).

Excellent communication, stakeholder management, and documentation skills.

Preferred Qualifications:
Salesforce certifications (e.g., Salesforce Certified Administrator, Advanced Administrator, CPQ Specialist).

ITIL Foundation Certification.

Experience in a SaaS, B2B, or enterprise sales environment.