Customer Development Executive
Rentokil Initial Hygiene India Private Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Development Executive - Bangalore Central
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
● Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
● The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Focus on client retention, renewals & price increase & up-selling
● Compliant Management - To identify & resolve customer complaints within the specific timelines
● Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
● To provide recommendations & suggestions to the branch for the improvement
● Conduct regular reviews & terminate the non-revival accounts
● SPOC for Branch Renewals
● Total concentration on Renewal business only
● Sole Responsible
● On-time CCM/SQS/SQA
● Timely Terminations
● Coordination between Customers & Operations
● Increase in Branch New Sales as Branch CSEs can focus only on New sales
● Reduction in Outstanding
● Lead Generation
Key Result Areas:
● Advance renewal follow-up and objection handling (with operational support).
● Send renewal letters with PI and perform regular updates in the renewal portal.
● Enter OCC data, ensure timely terminations, and follow up on outstanding items.
● Focus on productivity and renewal percentage improvement through effective customer
reviews.
● Ensure comprehensive process implementation and renewal portal usage.
● Aim for increased branch new sales.
Competencies (Skills essential to the role):
● Clear communication skills.
● Attentiveness.
● Ability to use positive language.
● Time management skills
● Data Analysis
Requirements
Educational Qualification / Other Requirement:
● Any Bachelor’s degree
Role Type / Key working relationships:
● Individual Contributor
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Experience Level
Mid LevelJob role
Job requirements
About company
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