Project Manager - Customer Experience

Customer Experience Project Manager

Are you an experienced Project Manager ready to make an impact at the heart of a fast-growing global tech company? Join Ivanti to lead and deliver enterprise-level software solutions that empower organizations across the APAC region to innovate securely and seamlessly. You’ll collaborate with international teams, drive business-critical initiatives, and make a visible difference for both colleagues and customers.

Shift Timings: 12PM - 09PM

Why this role matters

You’ll play a central role in orchestrating cross-functional projects that help keep our customers’ data safe and their systems running smoothly. As the key connector between regional and global teams, your work will directly shape how customers experience Ivanti’s cutting-edge solutions—and how we deliver secure, scalable outcomes on a global stage. By joining Ivanti, you’ll be part of a collaborative, mission-driven team with the freedom and support to grow.

 

What you’ll do

• Lead enterprise software implementation projects across the APAC region, ensuring they’re delivered on time, within budget, and to the highest standards.
• Connect APAC stakeholders with global Professional Services and Product teams, enabling seamless collaboration and communication across time zones.
• Champion Ivanti’s project management best practices and global standards, while adapting approaches for local needs.
• Own full project lifecycle management—scope, timeline, resources, risks, finances, and stakeholder expectations.
• Collaborate with Sales, Systems Engineering, Support, Product, and Customer teams to resolve challenges and keep projects on track.
• Advise customers and internal teams on project objectives, schedules, deliverables, and process improvements.
• Support additional global Professional Services activities, with a particular focus on India-based and worldwide teams.

 

What you’ll bring

• Proven track record as a Project Manager leading complex, multi-stakeholder IT, SaaS, or enterprise software projects (ideally in a global/matrixed organization).
• Should have minimum 3 years of experience in Project Management.
• Experience managing projects in the APAC, EMEA, and US regions, comfortable working across cultures and time zones.
• Deep knowledge of project management methodologies (Waterfall and Agile); PMP, PRINCE2, or Scaled Agile certifications are a plus.
• Ability to communicate effectively with diverse technical and business audiences in English.
• Hands-on expertise with Microsoft 365, Salesforce, Smartsheet; experience with resource management tools (e.g., Certinia) is a bonus.
• High emotional intelligence, cultural awareness, and a collaborative, solution-oriented mindset.
• Proactive, detail-focused, and able to juggle multiple priorities in a fast-moving environment.
• Bachelor’s degree in Business, IT, Engineering, or a related field.

 

Why Ivanti?

• Friendly, flexible working model — Choose what works best for you, with strong support for work-life balance.
• Competitive compensation & total rewards — Health, wellness, and financial plans for you and your family.
• Global, diverse teams — Collaborate with people from 23+ countries and truly make your mark.
• Learning & development — Access to world-class learning tools and programs for ongoing growth.
• Equity & belonging — Your voice matters. Help us build better solutions for a changing world.

 

What drives us

Ivanti’s mission is to elevate human potential by managing, securing, and automating technology for continuous innovation. We succeed through inclusive hiring, empowering our people, and a relentless focus on what our customers need.

 

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a team that represents every background, lived experience, and perspective, fostering a culture where everyone belongs.

 

Need adjustments during the process? Email us at talent@ivanti.com—we’re here to help.

 

Ready to help us deliver innovation on a global stage?
Apply today!

 

 

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Experience Level

Mid Level