Customer Service Senior Analyst

Customer Service Senior Analyst

Skill required: Language Translation - Customer Service
Designation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:Dutch - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The SME acts as a quality and process owner, ensuring compliant artwork reviews, stakeholder coordination, team mentoring, operational excellence, and continuous process improvement while maintaining high-quality deliverables. NA Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? Conduct technical reviews of new and revised artwork and smart labels. Verify artwork content against approved output forms and document observations for client communication. Perform peer reviews to ensure quality standards are met. Maintain accurate production trackers and provide periodic status updates to stakeholders. Adhere to client-approved SOPs, SWIs, and regulatory guidelines. Support process improvements, automation initiatives, and operational excellence activities. Coordinate with clients and maintain effective stakeholder relationships. Train, mentor, and coach team members and new joiners. Participate in trainings, workshops, and continuous learning programs. Ensure high levels of accuracy, attention to detail, and independent task execution. Manage work allocation, monitor deliverables, and ensure timely completion with agreed quality standards. Maintain accurate and consistent process documentation and trackers.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts