Customer Service Specialist

Customer Service Specialist

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.
What are we looking for? • Strong mathematical and analytical skills with a high attention to detail. • Proficiency in Microsoft Excel, including use of advanced formulas (e.g., VLOOKUP, IF statements, pivot tables). • Ability to follow detailed instructions and work within defined procedures. • Strong organizational and time management skills. • Experience working with the Omni recordkeeping system or similar platforms. • Familiarity with defined contribution plan structures (e.g., 401(k), 403(b)). • Understanding of QDRO processes and terminology (though legal interpretation is not required). • Experience in a high-volume, deadline-driven environment. • Execute QDRO-related asset splits in the recordkeeping system based on pre-reviewed and approved instructions. • Perform accurate calculations to divide participant accounts in accordance with provided specifications. • Enter and verify transactions in the system, ensuring data integrity and compliance with plan rules. • Coordinate with internal teams to confirm transaction completion and resolve any processing issues. • Maintain detailed records of all processed transactions for audit and compliance purposes. • Assist with quality control checks and reconciliation of QDRO-related activity. • Follow established procedures and contribute to process improvements where applicable.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts