Customer support

Customer support

Role Summary:

The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Key Responsibilities:

·         Provide support for Azure Platform services commerce systems billing and accountrelated issues

·         Diagnose and resolve customer problems using strong analytical and troubleshooting skills

·         Communicate effectively with customers to gather information explain next steps and provide timely updates

·         Support OrdertoCash operations invoicing payment transactions and online service processes

·         Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction

·         Escalate complex issues when specialized expertise is required

·         Continuously build expertise in Azure technologies architecture and service offerings

Required Skills:

·         Excellent spoken and written English communication skills

·         Strong customer engagement and stakeholder management abilities

·         Proven troubleshooting and problemsolving skills

·         Understanding of cloud services Azure fundamentals and online platforms

·         Knowledge of commerce and billing processes including invoicing and payment transactions

·         Experience with accountlogin troubleshooting and customer support operations

·         Strong learning agility and ability to quickly acquire new technical skills

Core Competencies:

·         Customer Focus

·         Technical Problem Solving

·         Communication Excellence

·         CrossTeam Collaboration

·         Ownership Accountability

·         Continuous Learning and Adaptability