CRM Manager

Customer Tech-Veeva-Senior Manager 1

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Job Description

Salesforce Practise Manager/Principal Architect

Experience:

Total : 15+ Years

Relevant  : 8+ Years        

 

Responsibilities:

• Build high-performance teams.
• Drive and build a culture of learning.
• Expected to possess expert-level knowledge of CRM platforms, business functions, and essentials of systems’ integration
• Improve Veeva/Vault CRM expertise.
• Framing workarounds for any blockers, challenges or risks identified during Project execution phase.
• Collaborate with various functions within the Organisation, to help define workable Go to Market (GTM) focus.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Should have working experience of Agile Project Management.
• Should have experience working in a Horizontal Practice as well as in a Matrixed Reporting Organization.
• Experience in managing Revenue and Delivery KPIs.

 

Knowledge and Skill:

• Required - 15+ years of experience in Software Development with a minimum of 8 years in Veeva/Vault CRM (and platform).
• Required – 3 years of experience in Veeva/Vault CRM Architecture.
• Required – 3+ years of Competency/Practice Management
• Deep understanding of Veeva/Vault CRM concepts and practices.
• Proven experience of building POC's, demos and participating in requirement gathering sessions OR pre-sales meetings with prospective customers.
• Excellent Knowledge of Sales/Service/Marketing/Commerce cloud and other areas in Salesforce and Vault.
• Demonstrable experience in consulting related to CRM implementations and adoption with global clients.
• Demonstrated experience in planning for resource intake and grooming internal talent based on the business pipeline.
• Should have contributed to the pursuit process for business in new accounts as well as existing accounts in terms of preparation of proposals, pre-sales presentations etc.

 

 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

Experience Level

Senior Level