HR Delivery Lead Manager

Delivery Lead Manager

Skill required: Employee Services - Employee Data Process Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Human Resource graduates with relevant consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguity Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement. Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for? Qualifications • Graduation in Human Resources (Preferably master’s in human resources) • Minimum 10 to 12 + years of experience in Human Resources consulting & Solution • Worked on HRIS cloud-based technologies like Workday, SuccessFactors, ServiceNow • Strong customer engagement skills • Global exposure know-how of different cultures • Cross industry exposure on HR transformation projects • End to End knowledge of HR function • Good analytical and problem-solving skills and ability to handle difficult client interactions • Travel readiness and flexibility to work in different time zones Core Competencies: • HR Transformation • HR Consulting • HR Technology Consulting • Professional Qualities • HR Operations Experience • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills • Operational Excellence skills
Roles and Responsibilities: •Key Responsibilities: • Advise & consult clients on future state HR organization design and target operating mode • Lead key strategic initiatives, driving HR Transformation, process reengineering to increase HR process effectiveness and efficiency and reducing cost of HR operations • Provide end to end process expertise input to the process team’s (BI) during global design preparation & localization workshops • Participate in the global & localization sessions and provide leading practice input in administering local processes • Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles • Provide input into the technology enablement (Cloud HRIS) and assist in identifying automation opportunities and address process administration gaps • Provide input, where needed on service delivery components needed for policy harmonization • Participate in global design authority discussions and provide input to any service delivery components • Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation • Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation • Lead the training and service rehearsal activities & train BPO process SMEs • Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps • Lead ongoing continuous process improvement analyses and monitoring of process-specific KPIs • Ideate, test and develop potential Analytics opportunities enabling creation of Client business value • Provide ongoing coaching to PMEs and the BPO process teams • Design customized HR solutions & lead client workshops – solution presentation and • solution orals • Creating end to end HR outsourcing solution focusing on key solution tenants and leverage digital to create a compelling solution • Work closely with transitions and Change management teams to ensure smooth transition of HR processes/activities to Accenture • Program lead and project manage HR Consulting projects align HR resources for the project and ensure successful delivery and outcomes of the project • Support/work with diverse, multi-cultural global teams to create HRO solutions for clients • Lead Hypercare and other Governance meetings for respective domains