Deputy Manager - Process Training

Deputy Manager - Process Training (Life & Pensions) - Bangalore - REF83812P_2025195269

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

To identify training needs and manage/co-ordinate/plan/deliver and monitor process training & upskilling programmes for all employeesKey Responsibilities:- Ensuring strict and absolute compliance to the training governance plan of the business- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs- Disbursing Product & Process updates in line with training governance- Co-ordinate / conduct refresher training based on TNI- Conducting appraisals- Devising individual coaching / learning plans- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals- Supervising training delivery during new hire and project transition periods- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers- Evaluating trainers and training & development programmes through classroom observation sessions- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)- Deliver one on one coaching and provide feedback whenever required- Ensure training plans in place, Training docs like SOP's, process maps's- Ensure timely sign off / accreditation of the staff in training- Manage 30-60-90 day performance for the staff signed off - Ensure ramp-up targets for the new learners into productivity

Qualifications

Graduate minimumPost Graduate preferable Previous Training experience mandatory especially around migrations of new process and operations know how into customer service Min 6 years into BPO & Min. 3 year in training

Experience Level

Mid Level