Design Engineer - Workflow Automation and Network Service Delivery

Design engineer professional

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About the role

 We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Networks is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

What you’ll be doing

Workflow Component Design

• Design and configure modular workflow components for automation across P&B and L2C processes.
• Ensure clarity, accessibility, and reusability of workflow modules.

Integration & Interoperability

• Map and manage interactions between Workflow Management Tools (WFMT) and other OSS/BSS components.
• Collaborate with cross-functional teams to ensure smooth data flow and process orchestration.

Product & Domain Knowledge

• Apply understanding of BT’s product offerings to align workflow components with business needs.
• Position WFMT correctly within the P&B and L2C journey, ensuring it supports upstream planning and downstream monetization.

Technical Expertise

• Apply knowledge of basic networking concepts (e.g., VLANs, LAGs, PGI) to design workflows that support network service delivery.
• Ensure workflows are compatible with OSS/BSS systems and adhere to industry standards.

Collaboration & Documentation

• Work closely with architects, developers, and business analysts to translate requirements into workflow designs.
• Produce clear documentation of workflow components, integration points, and dependencies.

Desirable Skills / Experience

• Strong understanding of workflow automation in telecom or enterprise environments.
• Familiarity with OSS/BSS architecture and how WFMT interacts with provisioning, assurance, billing, and CRM systems.
• Knowledge of BT’s product portfolio and ability to contextualize workflows within P&B and L2C journeys.
• Basic networking knowledge (IP, VLAN, LAG, PGI) to support service design and delivery.
• Experience in component design, modularization, and integration within workflow applications.
• Excellent communication and documentation skills to support cross-team collaboration.
• Analytical mindset with the ability to simplify complex workflows.
• Strong problem-solving skills and adaptability in dynamic environments.
• Passion for building scalable, reusable, and business-aligned workflow components.

Essential Skills / Experience

• Experience with Workflow Automation Platforms 

Our Package

Openreach is the UK’s leading digital infrastructure business, responsible for building and maintaining the fixed network that connects millions of homes and businesses across the country. While wholly owned by BT Group, Openreach is a legally separate, independently governed business, with its own strategy and operating model. Openreach’s customers are the 600+ communications providers who sell phone, broadband and Ethernet services to UK homes and businesses.

Right now, Openreach is building the UK’s largest full fibre broadband network. It’s on track to reach more than 25 million premises by December 2026 and it’s laying the foundations for the country’s connectivity for decades to come. This is nationally significant work, supporting economic growth, regional development and everyday life for millions of people. 

Operating in a highly regulated environment, Openreach works closely with industry partners, governments and communities to deliver a network that’s reliable, fair and future ready.  We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to better deliver for our colleagues, our customers, our stakeholders and the country. Joining Openreach means playing a direct role in one of the UK’s most ambitious infrastructure programmes, with real purpose, independence and impact.