Enterprise Architect - Networking Support and Services

Enterprise Architect – Networking Support & Services

Enterprise Architect – Networking Support & Services

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

Define and drive enterprise architecture for networking customer support and service platforms, ensuring seamless, scalable, and integrated customer experiences. Align technology strategy across digital portals, automation solutions, Salesforce, and enterprise systems to support end-to-end service delivery.

What you'll do:

Architecture Strategy & Governance

• Define architecture vision, standards, and roadmaps for customer support and service ecosystems
• Ensure alignment of IT solutions with customer experience and service operations goals

Platform & Integration Architecture

• Design end-to-end architecture across customer portals, support systems, and backend platforms
• Define integration patterns across Salesforce, CRM, ERP, and service platforms
• Drive API-first, microservices, and event-driven architectures

Customer Experience & Automation Architecture

• Architect solutions for customer support journeys, self-service, and omnichannel engagement
• Enable guided experiences, case management flows, and lifecycle journeys
• Define automation architecture leveraging BOTs, RPA, APA, and workflow orchestration

Governance & Standards

• Establish standards for security, data, and integration governance
• Review and approve solution designs and ensure compliance with enterprise architecture

Stakeholder Collaboration

• Partner with engineering, product, and support teams to guide solution delivery
• Influence technology decisions and vendor/platform selection

What you need to bring:

• 15–18 years of experience in enterprise architecture or senior technology roles
• Strong experience in customer support platforms, Salesforce, and enterprise integrations
• Expertise in APIs, microservices, cloud platforms, and automation technologies (RPA/BOTs/APA)

Key Skills

• Enterprise and integration architecture
• Customer journey and support systems design
• Automation and AI-driven solutions
• Stakeholder influence and strategic thinking

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Release Management, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#networking

Job:

Engineering

Job Level:

TCP_06

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Senior Level