Expert Support Engineer - Technical Support for Planning Solutions

Expert Support Engineer - PLSQL, AppDynamics, Splunk, MuleSoft, Python & Cloud

Scope:

• This role is focused on supporting various BY Planning solutions.
• This role needs technical support to analyse and debug customer issues.
• Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
• This role needs technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
• This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
• Provides advice to customers regarding industry best practices and process methodology.
• Understands the workflow and tables involved in BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment:

• Good knowledge of SQL, PL/SQL
• Basic understanding of BY data workflow
• Installation of BY products
• Intermediate knowledge at MS Excel
• Basic understanding on customer business and process.
• Relevant experience on BY SCPO and Manufacturing Planning suite of products
• Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

What you’ll do:

Design & Architect

• Needs to work with cross functional teams including Product Development, Consulting and Cloud services
• Enhance/Change the design based on new business requirements by the customer
• Identify Root cause and find the permanent solution to any problem.
• Responsible to address incident/request related to above mentioned suite of products

Develop & Deliver

• Provide advice to customers regarding industry best practices and process methodology.
• Understand how BY solutions can be configured to better facilitate client business processes.
• Need to work with cross functional teams including Product Development, Consulting and Cloud services.

Guide & Govern

• Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
• Provide advice to customers regarding industry best practices and process methodology.

Operate & Optimize

• Provides advice to customers regarding industry best practices and process methodology.
• Implement monitoring, performance tuning, and operational best practices.
• Provide value through Innovation and Automation

What we are looking for:

• Bachelor’s degree in computer science, IT, or related field.
• 4-13 years of IT experience, with Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus
• Understands how BY solutions can be configured to better facilitate client business processes.
• Should have strong flair for technology and hands on expertise in debugging/analysing code in any of the programming languages (Java)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level