Global Services - Quality Assurance Specialist I

Global Services - Quality Assurance Specialist I

About Us

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Responsible for conducting verification of information that the Data Entry specialists key into the payroll system on behalf of the payroll specialist. This individual will use established guidelines and procedures to inspect daily work to ensure accuracy and work directly with the data entry team to resolve issues.

Responsibilities

Performs daily inspection of data entry specialists work to ensure accurate information is keyed into the payroll system.

Researches open and missing items timely on findings and partners with others to ensure errors are resolved and the outstanding issues corrected, while also determining the root cause of the discrepancies

Works with internal Service and Data Entry partners to aid in issue resolution and recommend process improvements.

Exhibits comprehensive knowledge and demonstrates a thorough understanding of Agency standards and various audit processes and tasks as indicated in the TARG and on the Audit dashboard through ongoing training

Compiles data for each individual they inspect and reports information back to the supervisor or manager of the department

Other duties as assigned to support the general purpose of the position’s function.

Qualifications

• Bachelor’s degree required.
• Total 1-3 Years and 1+ years of experience in quality assurance, audit, payroll operations, HR/benefits processing, or related fields.
• Strong knowledge of Root Cause Analysis (RCA) techniques such as 5 Whys, Fishbone, Pareto, and data-based RCA.
• Experience providing structured coaching and feedback based on audit findings.
• Experience in quality frameworks, including COPC, ISO 9001, internal QA scorecards, and process audit frameworks.
• Strong analytical and problem-solving skills with ability to interpret data and identify trends.
• High attention to detail and accuracy in scoring, documentation, and reporting.
• Proficiency in Microsoft Excel, reporting tools, and QA/audit platforms.
• Strong communication skills—written and verbal—with ability to deliver clear and actionable insights.
• Good understanding of payroll, HR, benefits & insurance operations and compliance standard.

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

Experience Level

Mid Level