Corporate Travel Card Administrator

Global Travel Card Administrator

Date Posted:

2026-04-20

Country:

India

Location:

1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.

Corporate Card Program Administrator – Detailed Responsibilities

 

1. Card Lifecycle Management

• Processing card issuance requests through ServiceNow (all card types: individual corporate cards, purchasing cards, virtual cards, lodge cards).
• Managing card activation, renewal, and replacement processes.
• Card termination upon employee offboarding or policy violation.
• Ensuring outstanding balances are cleared prior to termination.
• Maintenance of cardholder profile data (department codes, billing addresses, cost centers).

 

2. Credit Limit & Account Controls

• Handling permanent and temporary limit increase/decrease requests.
• Managing MCC (Merchant Category Code) restrictions and updates.
• Monitoring high‑risk transactions and unusual spending patterns.
• Enforcing spend thresholds, card usage rules, and compliance limits.

 

3. Delinquency & Compliance Management

• Running monthly delinquency reports and identifying overdue cardholders.
• Managing the process with clear escalation paths to managers/HR.
• Ensuring cardholders follow expense report submission timelines.
• Reporting repeated non‑compliance and proposing corrective actions.

 

4. Issue Resolution & Support

• Primary contact for cardholder issues: blocked cards, declines, fraud cases.
• Coordinating with Citibank customer support (phone/email) for resolution.
• Assisting travelers with emergency card replacement needs.

 

5. Systems & Data Management

• Administering card platform tools (Citi Manager, ServiceNow workflows, expense tools).
• Managing cardholder data uploads, entitlement updates, and reporting structures.
• Ensuring data accuracy across HRIS, expense tool, and bank systems.
• Pulling reports for Finance, AP, Treasury, Audit, or Travel teams.

Education: No degree required; 2 years of relevant experience required

Skills:

- Strong working knowledge of an expense management tool (Concur) and end-to-end expense processes.
- Working knowledge of a corporate card program (Citibank preferred), including compliance support, rebates, and delinquency monitoring in partnership with Finance.
- Strong analytical skills and the ability to translate complex data into clear insights, actions, and executive-level updates.
- Excellent communication skills and proven ability to influence outcomes in a global, cross-functional environment.

 

No travel required

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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Experience Level

Mid Level