Director - Sales and Delivery Excellence in Agentic Automation

IN_Director_Sales and Delivery Excellence in Agentic Automation_GCC_Advisory – Bangalore

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Director

Job Description & Summary

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

A career within Agentic Automation practice will enable you to help organizations unlock enterprise insights and drive significant business outcomes through advanced data analytics. Our focus encompasses a range of organizational technology capabilities, including business intelligence, data management, and data assurance. Our mission is to empower clients to foster innovation, drive growth, and navigate change amidst evolving customer needs and technological landscapes. By blending human insight with machine capability, we leverage data to enhance decision-making, manage risk effectively, and secure a competitive advantage for our clients.

Responsibilities:

Strategic Account Management:

• Identify and onboard new accounts and sell the agentic ai propositions
• Drive account farming initiatives to expand services and deepen relationships within existing client accounts.
• Cultivate an understanding of client business needs to identify further opportunities for value-added services.
• Develop tailored strategies for each client that align with their long-term goals, ensuring that our solutions deliver ongoing value.

Delivery Ownership and Excellence:

• Oversee the end-to-end delivery of agentic projects, ensuring alignment with client expectations and organizational standards of excellence.
• Establish delivery methodologies that ensure consistent, high-quality outcomes, driving efficiency and innovation in service delivery.
• Facilitate regular client check-ins and feedback sessions to proactively address concerns and adapt service offerings based on evolving needs.

Client Relationship Management:

• Maintain and enhance strong relationships with key stakeholders within existing client accounts to ensure satisfaction and loyalty.
• Proactively identify areas for improvement and opportunities to drive additional business within the client portfolio.
• Act as the primary point of contact for clients, ensuring seamless communication and a high level of service throughout the engagement lifecycle.

Cross-Functional Collaboration:

• Work closely with project teams, data scientists, and analysts to ensure effective execution of delivery plans and adherence to timelines.
• Collaborate with GCC Markets team, xCompetencies, xLoS to align account strategies and discuss potential upselling or cross-selling opportunities.
• Contribute insights from client interactions to inform service development and operational improvements.

Mandatory skill sets:

• Expertise in Sales & GCC penetration
• Expertise in Account Management
• Strong Client Relationship Management

Preferred skill sets:

• Experience in Process Automation, Gen Ai, Agentic
• Understanding of the GCC landscape

Years of experience required:

12-16

Education qualification:

B.Tech / M.Tech / MBA / MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Engineering, MBA (Master of Business Administration), Bachelor of EngineeringDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Automation Technology

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Coaching and Feedback, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM) {+ 48 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

April 21, 2026

Experience Level

Executive Level