Industry Subject Matter Advisor - ServiceNow IT Service Management

Industry Subject Matter Advisor

Project Role : Industry Subject Matter Advisor
Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Industry Subject Matter Advisor, a typical day involves engaging closely with client project teams to offer specialized knowledge and insights that support the design and delivery of effective solutions. This role requires active collaboration with various stakeholders to align project objectives with industry standards and client expectations. The day often includes reviewing project progress, addressing challenges, and ensuring that the solutions meet the desired functional and technical requirements. Continuous interaction with multiple teams helps in maintaining a cohesive approach towards achieving project success while adapting to evolving client needs and industry trends.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement best practices that enhance project outcomes.
- Facilitate knowledge sharing and mentoring within the team to support professional growth.
- Coordinate with stakeholders to ensure alignment of project goals and deliverables.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong understanding of IT service management processes and frameworks.
- Experience in configuring and customizing ServiceNow modules to meet business requirements.
- Ability to analyze complex business needs and translate them into technical solutions.
- Skilled in troubleshooting and resolving issues within ServiceNow environments.
- Excellent communication skills to effectively interact with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.