IT Service Desk Analyst

IT Service Desk/ITIL/Service now

CA Service Desk (Must Have) Hands-on experience with CA Service Desk Manager (CA SDM) Configuration and customization of workflows Experience in ticketing tools and ITSM platforms Knowledge of SLA management and reporting ITIL Framework Strong understanding of ITIL processes: Incident Management Problem Management Change Management Service Request Management Experience in implementing and supporting ITIL practices We are looking for the following skills across the mentioned locations: IT Service Desk – Bangalore (BLR), Chennai (CHN), Pune (PUN) ITIL (Problem, Change, Asset, Incident Management) – Bangalore (BLR), Chennai (CHN), Pune (PUN) ServiceNow – Bangalore (BLR), Chennai (CHN), Pune (PUN) A day in the life of an Infoscion • As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. • You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. • You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. • You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. • You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!