JDE Customer Service Management System Consultant

JDE CSMS Consultant

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

1.    About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2.    Job Title – JDE CSMS
3.    Location: Bangalore/Pune/Mumbai/Noida/Hyderabad/Chennai
4.    Educational Background – BE/Btech
5.    Key Responsibilities –

Experience    5-10 years in JDE

Essential Duties & Responsibilities    Rollout 

1.    Works independently with business to gathers business requirements by conducting meetings/interviews, and facilitating large group/cross-functional sessions with stakeholders
2.    Writes functional and data requirements specifications and develops business process and data models that define the business needs 
3.    Leads the Integration testing effort, including development of test plans, test cases and scenarios and documentation of results 
4.    Works with business to conduct User Acceptance Testing
5.    Identify root cause of issues and fix the root cause
6.    Collaborate with development and testing teams for unit and functional testing
7.    Develop functional specs and testing( CRP,SIT,UAT, post go-live Support) knowledge of data migration, documentation, setups relate to CSMS Module
8.    Work on Menu creation and security 
9.    Knowledge of JIRA process( added advantage)
10.    EDI Knowledge
Mandatory skills    List all skills required for the position 

Technical Skills:  JDE, basic SQL (added advantage)

Technical Certification : Oracle JDE certification (added advantage)

Functional Skills: Service management setup, Service and Warranty management ,Service work order management , Service billing

Educational Qualification: NA

Soft Skills: Effective Business Communication, Learning attitude, ownership, passion to achieve results.

Nice to have skills    Domain experience in Manufacturing  (added advantage)

Experience Level

Senior Level