Lead - Digital Solutions and Process Automation

Lead, Digitization Solution

Leads the design, delivery, and scaling of enterprise digital solutions aligned to the Global Operating Strategy. Owns end‑to‑end solution architecture and delivery of process automation, AI, and digital platforms to drive efficiency, resilience, and measurable business outcomes across the Group.

Key Responsibilities

Digital Solution Delivery & Transformation

• Partner with senior stakeholders across Technology, Operations, Six Sigma, Finance, and Programme teams to co‑create and deliver digital solutions.

• Lead end‑to‑end delivery of high‑impact initiatives aligned to the transformation roadmap and delivery lifecycle.

• Deliver measurable cost savings, productivity gains, and process improvements; partner with Finance on benefits tracking.

• Act as an internal consultant for process optimisation, automation, and performance measurement.

Process Excellence & Capability Building

• Design and embed a scalable operating system for Process Excellence and Automation.

• Build and manage the Process Excellence Programme, fostering a culture of continuous improvement.

• Train and coach project teams on best‑in‑class tools, methodologies, and delivery practices.

Technical & Platform Leadership

Solution Architecture

• Act as solution owner for cross‑team and enterprise initiatives.

• Define reference architectures for Power Platform, Azure, Dataverse, and enterprise integrations.

• Design scalable data models and reusable architectural patterns.

AI & Responsible AI

• Architect and guide end‑to‑end Copilot and AI Agent solutions, including safety, evaluation, and human‑in‑the‑loop controls.

• Establish standards for prompt management, version control, evaluation pipelines, and compliance sign‑off.

Platform Governance & Engineering

• Define and enforce platform best practices (DLP, environment strategy, solution standards, naming conventions).

• Design reusable components, custom connectors, and shared libraries with multi‑tenant and multi‑geo considerations.

Performance, Reliability & Integration

• Lead performance optimisation across apps, workflows, APIs, and analytics.

• Define and manage SLAs/SLOs; design for resilience, DR, and backup/restore.

• Oversee complex integrations (e.g., Oracle, Salesforce, ServiceNow) across multiple teams.

Thought Leadership & Escalation

• Lead architecture reviews; mentor Senior Engineers and Engineers.

• Evaluate emerging technologies, run PoCs, and shape the digital platform roadmap.

• Own complex technical escalations and production incidents; lead root‑cause analysis and systemic fixes.

Qualifications & Experience:

• Extensive experience engaging and managing stakeholders across business, technology, and delivery organisations

• Significant experience in digital solution delivery, process improvement, or transformation-focused operations roles

• Experience leading complex, cross‑functional initiatives from design through implementation

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level

Senior Level