Lead-Quality Control

Lead-Quality Control

Job Description

Role: SFMC Tester

Location: Mphasis location (Pune/Bangalore/Hyderabad)

Who are we looking for?

We are seeking a highly skilled and experienced Senior Salesforce Tester with Marketing cloud experience to join our dynamic team. The successful candidate will be responsible for leading the testing efforts for our Salesforce platform, ensuring that all customizations, integrations, and features are functioning as expected. This role requires a deep understanding of Salesforce, excellent problem-solving abilities, and strong attention to detail.

Automation exp :3 years(preference)

Total exp : 5 to 8 yrs

Automation Tool : Java +Selenium

Basic skill set : SQL

Salesforce Cloud : Marketing cloud

Technical Skills:

Email Studio:

• Testing email campaigns: Ensuring emails are correctly triggered, have the right content, and are sent to the right audience.
• HTML/CSS: Knowledge of HTML and CSS to check email templates and rendering across different devices and email clients.
• A/B Testing: Familiarity with A/B testing in Marketing Cloud for subject lines, content, and sending times.
• Personalization: Verifying dynamic content and personalization features, such as subscriber attributes and conditional content.

Journey Builder:

• Journey Automation: Testing the flow of customer journeys, including decision splits, wait times, and event-based triggers.
• Error Handling: Verifying how the system handles errors or failures during a journey, such as invalid data or connection issues.
• Journey Performance: Monitoring and testing for performance issues when multiple users or large data sets are involved.

Automation Studio:

• Automation Testing: Verifying that automations are triggered correctly and run as scheduled.
• Data Integration: Ensuring proper integration with external systems, such as databases or other Salesforce clouds.

Tracking and Reporting:

• Data Validation: Ensuring that tracking data (clicks, opens, etc.) is being captured accurately.
• Reports and Dashboards: Testing the accuracy of reports and dashboards related to email campaigns, customer engagement, and conversions.

Data Integration:

• ETL Processes: Knowledge of Extract, Transform, Load (ETL) processes for integrating data from various sources into Data Cloud.
• Data Pipelines: Testing the accuracy and efficiency of data pipelines, ensuring smooth and correct data flow between systems.
• API Testing: Familiarity with testing API calls used to connect different data sources with Salesforce Data Cloud, including REST/SOAP APIs.

Data Modeling:

• Schema Testing: Verifying the correct schema structure for data storage and retrieval in the Data Cloud.
• Data Quality: Ensuring data accuracy, consistency, and completeness during ingestion, processing, and storage.

Real-time Data Processing:

• Real-time Data Flow: Testing for seamless real-time data processing and updates within the Data Cloud.
• Event-driven Architecture: Understanding and testing event-driven processes that trigger updates in Data Cloud when certain conditions are met.

Data Security and Compliance:

• Data Privacy: Ensuring that sensitive data is securely handled and complies with regulations (GDPR, CCPA, etc.).
• Access Controls: Testing user permissions and access levels to ensure only authorized users can access or manipulate data.

Analytics and Insights:

• Data Querying: Verifying the accuracy of data queries and testing the retrieval of data for analysis and reporting.
• Data Visualization: Ensuring that data visualizations (charts, graphs, etc.) in dashboards and reports reflect accurate and actionable insights.

Scalability and Performance:

• Load Testing: Ensuring the platform can handle large data sets and high traffic volumes.
• System Optimization: Testing the overall performance of data retrieval and processing in large-scale scenarios.

Process Skills:

• Knowledge of agile scrum development lifecycles along with modern quality engineering practices

Behavioral Skills:

• Creative and effective in oral and written communication, ability to communicate with all stakeholders in distributed teams
• Excellent analytic approach and problem-solving technique
• Able to prioritize and manage multiple projects simultaneously in order to meet deadlines
• Strong organizational skills, including the ability to respond quickly in a fast-paced environment

Certification:

• Salesforce Certified Marketing Cloud Email Specialist 
•  Salesforce Certified Marketing Cloud Consultant