Lead ServiceNow Consultant Manager

Lead ServiceNow Consultant - Manager

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively 
supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business 
Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive 
services to support client engagements through enhanced quality and innovation. You’ll also 
participate in dynamic and digitally enabled training that is designed to grow your technical and 
professional skills.
As part of the ServiceNow Consulting team you will lead the end-to-end implementation of 
innovative ServiceNow solutions that enhance HR service delivery. As a Manager you will 
motivate and inspire your team to deliver quality results while managing client accounts and 
driving strategic planning initiatives. This role offers the chance to work on advanced technology, 
collaborate with cross-functional teams, and make a signifcant impact on client operations.
Responsibilities
- Lead the thorough implementation of ServiceNow solutions
- Inspire and motivate team members to achieve exceptional outcomes
- Manage client accounts and drive strategic initiatives
- Collaborate with cross-functional teams to enhance service delivery
- Utilize innovative technology to improve client operations
- Maintain adherence to project timelines and quality standards
- Mentor team members to develop their skills and capabilities
- Analyze client needs to identify opportunities for enhancement
What You Must Have
- Bachelor's Degree
- 8 years of experience in ServiceNow development
- Oral and written profciency in English required
What Sets You Apart
- 7 years of experience in ServiceNow development
- Demonstrating scripting profciency in JavaScript and Glide API
- Proven experience implementing HRSD and Integration Hub
- Understanding ServiceNow architecture and industry practices
- Passion for problem solving and innovation
- Managing multiple priorities effectively
- Collaborating in global teams across time zones
- Certifed System Administrator 
- Certifed Application Developer

Travel Requirements

Not Specified

Job Posting End Date

Experience Level

Senior Level