Lead Systems Engineer - Operations Support

Lead Systems Engineer – Operation Center

Lead Systems Engineer – Operation Center

Company:

Boeing India Private Limited

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

Position Overview

Operations Center team serves as the first point of contact for Boeing customers needing urgent technical support on maintaining/ operating Boeing commercial airplanes. The team works in a highly dynamic environment to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve technical/ safety events and issues.

Boeing India Engineering is currently looking for an Lead Systems Engineer - Operation Center to support Operations Center capability at Bangalore, India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safe operation and return to service.

Position Responsibilities:

• Apply broad knowledge of Boeing airplane design and/or engineering principles to solve Urgent/AOG system issues

• Solve technical, operational and quality issues that cannot be resolved by the customer

• Assess system failures and develops solutions for continued safe operation of aircraft

• Design and/or provide analysis of interim and final engineering solutions to return airplanes to revenue service

• Conduct root cause analysis and develop dispositions for nonconformance's

• Analyze reported problems for potential safety issues

• Develop solutions utilizing sound engineering logic, experience, and published data

• Collaborate with other support groups to develop solutions

• Communicate with customers if additional information is needed or roadblocks arise

• Perform review of the requests and determine the best avenue for resolution. Review outgoing messages for quality

• Correspond confidently with Operators through Boeing's Communication platform for customers/ E-mail/ IM/ Telephone

• Act as point of contact for incoming calls and Customer Service Requests

• This position allows telecommuting. The selected candidate may be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• Bachelor degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-US equivalent qualifications directly related to the work statement.

• 10-12 years related engineering experience

• The position requires flexibility to work a nonstandard schedule, which may include working on holidays and weekends, and second or third shift hours to support the Boeing fleet operating in a 24/7/365 environment

• The ability to communicate effectively in English, verbally and in writing

Preferred Qualifications (Desired Skills/Experience):

• B1 license on Boeing aircraft(s)

• Experience working in Airlines/ MRO - MOC/MCC/AOG Handling

• Minimum 8 years Extensive troubleshooting experience on Airplane & Engine systems, APU and associated systems fitted on Boeing aircraft

• Conversant with Boeing aircraft maintenance manuals - AMM, FIM, IPC, SRM, WDM, CMM, AHM, and service documentation (FTD, ADs, SBs, SLs, etc.).

• Conversant with My Boeing Fleet, 737, 787 Maintenance Performance Toolbox, Airplane Health Management

• Prior Customer Service Experience is a plus

Typical Education & Experience:

• Engineering degree and 13 to 18 years related work experience, OR a Master's degree and 11 to 16 years related work experience or an equivalent combination of education and experience.

Relocation:

• This position offers relocation based on eligibility.

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift rotation - weekdays (India)

Experience Level

Senior Level