Lead Travel Consultant

Lead Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do 

• Incumbent should be well versed with international ticketing and reissuances .
• Managing and building relationship with the airlines in order to get timely confirmations.
• Handle corporate clients with their travel requirements like reservation/ticketing/fares and visa requests.
• Co-ordinate with multiple departments to ensure quick resolution for the customer.
• Build excellent business relationship with customer groups, peers and seniors.
• Ensure latest updated policies, procedures, desk Instructions are read & complied..
• Managing TSF and C-sat for the entire team 8. Managing escalations and customer grievances

• This role may be subject to additional background verification checks.

What We’re Looking For

• Graduate With 6-10 Yrs of travel servicing experience e.g.. Flight reservation & ticketing.
• Good PC skills, MS Office applications and lotus notes.
• Excellent Customer service and communication skills (Both Written and Verbal).
•  Good people handling skills
• Good analytical skills
• Knowledge Of corporate travel economics and travel technology/tools will be an added advantage.
• GDS knowledge is mandatory ( Preferably Galileo).

     

Location

Bangalore, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Senior Level