End User Support Technician - MAC OS & iOS Platforms

MAC OS, IOS platform, MDMs, JAMF, AD - End User Technician

Req ID: 357706 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MAC OS, IOS platform, MDMs, JAMF, AD - End User Technician to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

 

 

MAC OS, IOS platform, MDMs, JAMF, AD - End User Technician

 

FMRJP00037730 - End User Technician 1 (0-2 Years)

The Skills that are Key to this role

Technical / Behavioral
Experience in supporting hybrid Windows and MAC environment
Previous end user support experience, on an user community ?1000 users

Requires knowledge on the following:
MCSE or MCITP
Basic knowledge in SCCM Infra and Application packaging
Knowledge in supporting MAC OSX (Mojave), IOS platform, MDMs, JAMF
Application installation and diagnose software failures
Basic knowledge of Active Directory, group Policies and Windows permissions
Basic hardware knowledge.
Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
Knowledge of ITIL process, ITIL certification will be an added advantage
Exposure to Ticket Tools like Service Now

 

The Skills that are Good to Have for this role
PowerShell / Python Scripting skills
Good analytical skills
Communicator – excellent written and verbal skills, good attention to detail
Need for flexibility towards working hours during busy periods.

Minimum Experience on Key Skills
0-2 Years

 

General Expectation

1) Must have Good Communication
2) Must be ready to work in 10:30 AM to 8:30 PM Shift
3) Flexible to work in Client Location Manyata or EGL, Bangalore
4) Must be ready to work from office in a Hybrid work environment. Full Remote work is not an option
5) Expect Full Return to office in 2026

 

Pre-Requisites before submitting profiles
1) Must have Genuine and Digitally signed Form16 for ALL employments
2) All employment history/details must be present in UAN/PPF statements
3) Candidate must be screened using Video and ensure he/she is genuine and have proper work setup
4) Candidates must have real work experience on mandatory skills mentioned in JD
5) Profiles must have the companies which they are having payroll with and not the client names as their employers
6) As these are competitive positions and client will not wait for 60 days and carry the risks of drop-out, candidates must of 0 to 3 weeks of Notice Period
7) Candidates must be screened for any gaps after education and during employment for genuineness of the reasons

 

 

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Experience Level

Entry Level