PMO Manager - Managed Services

Manager- PMO Managed Services

The position in discussion is with the Managed Services team, part of our Consulting team.

The KPMG Global Services (KGS) Consulting team is a diverse team of more than 6,400 professionals. We provide consulting services to KPMG Firms worldwide to support clients’ business transformation journeys across various industries. With capabilities such as Technology Enablement, Corporate Services, Customer and Operations, Cross Functional Services, Risk Services and Managed Services, our team is a varied mix of professionals with extensive skills and expertise.

Through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential

As a firm, we are deeply committed to diversity, inclusion and equity at our workplace. We offer a safe and inclusive environment built on trust, where all our colleagues can bring their authentic selves to work and know that their uniqueness is valued. 

We prohibit unfair treatment of applicants and employees and discrimination on any ground, including but not limited to, caste, religion, color, ancestry, marital status, medical condition, sex, gender identity and/or expression, sexual orientation, age, nationality, cultural origin, family or parental status, defense veterans, physical, mental or sensory disability or any other status or characteristic protected by applicable Indian laws and regulations.

 

Manager - is responsible for ensuring the successful recruitment and onboarding of skilled resources into Managed Services. Candidate needs to own recruitment and onboarding of new resources to meet new demand as well as back fill any movement and attritions.

The successful candidate will be required to engage with the multiple departments to support effectively, it is therefore essential that the candidate has a sound ability to engage and communicate information articulately. 

The job responsibilities include: 

• Raise requisition for hiring and track for progress with talent acquisition team
• Own joiner, mover and leaver process for assigned projects 
• Initiate client specific BGV and track for timely closure, set up reporting for stakeholders
• Design and maintain of the suite of JD/role profiles for onshore and offshore use
• Manage scheduling and validation of hours in line with forecasting guidance and various reporting purposes
• Manage client dedicated clean rooms from physical control perspective 
• Build core knowledge of the engagement during mobilization in order to design interview and training material which is engagement specific
• Build and deliver project specific orientation sessions and trainings 
• Work with the offshore team to ensure training activities across both sites are cohesive and to the same standard, maintaining accurate training logs 
• progress and ensure competence is maintained
• Project plan creation & milestone tracking
• Create, develop and maintain “skills station” activities for staff to use as required
• Support career paths and talent management framework
• Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions
• Support events and activities such as Breakfast/Lunch Clubs and Town Hall meetings

 

Educational qualifications 

Graduate 

Work experience

• Min 8 - 10  years experience with minimum 5-6 years in PMO function proven experience of cross functional working 
• Competent in the use of Excel, Word and PowerPoint

Develops effective working relationships with peers and clients, provide performance support to junior members through mentoring and possess the ability to influence the team for better performance

Mandatory technical & functional skills

• Strong command and ease of business English (spoken and written), native preferred 

• Executive presence, able to interact directly with clients

• Previously led a team / experience leading teams

• Strong presentation skills and ability to engage senior stakeholders

• Power BI data analysis & query handling

   

   

  Key behavioral attributes/requirements

• Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.

• Ability to lead the team and developing others.

Presentation and Project Management skills. Focus on results-led management

Experience Level

Mid Level