Sales Operations Manager - Professional Services

Manager, Services Sales Operations Business Partner

Scope:

• Work closely with Professional Services Sales leadership in EMEA and APAC, while also aligning with peers in Sales Operations who support North America and LATAM.
• Based in India, this role is pivotal in driving sales efficiency, operational discipline, and business growth across these regions.
• The role will also collaborate extensively with the Sales Operations business partners for Software Sales and Renewals, ensuring cross-regional and cross-function alignment within Blue Yonder’s global revenue operations.

What you'll do:

• Serve as the Sales Operations business partner for Professional Services Sales in EMEA and APAC, providing strategic and operational support.
• Partner with the Sales Operations peer covering NA & LATAM to ensure consistency and global alignment across Professional Services Sales.
• Collaborate closely with Software Sales and Renewals Operations counterparts to ensure an integrated and consistent approach across the revenue ecosystem.
• Manage forecasting, pipeline tracking, and business performance reviews for Professional Services Sales in EMEA and APAC.
• Provide actionable insights and reporting on sales performance, pipeline health, and regional business trends.
• Support territory, quota, and target-setting processes for Professional Services Sales in collaboration with Sales Operations leadership.
• Ensure accuracy of CRM data, reporting, and analytics to enable effective decision-making.
• Work with Finance, Professional Services Delivery, Marketing, and IT teams to support planning, budgeting, and performance tracking.
• Identify and implement process improvements to increase sales productivity and operational effectiveness.
• Support enablement by equipping the Professional Services Sales teams in EMEA and APAC with tools, resources, and insights that drive success.
• Foster effective collaboration across global time zones, aligning with US business hours to ensure strong coordination with global counterparts.

What we are looking for:

• Bachelor’s degree required; MBA or advanced degree a plus.
• 6–8 years of experience in Sales Operations, Revenue Operations, or Business Operations, ideally within enterprise software, SaaS, or professional services.
• Demonstrated ability to act as a trusted business partner to sales leaders across regions.
• Strong knowledge of forecasting, pipeline management, quota/territory design, and reporting.
• Proficiency with Salesforce (or other CRM systems) and BI/analytics platforms; advanced Excel skills preferred.
• Analytical thinker with the ability to translate data into actionable insights.
• Strong interpersonal and communication skills; able to influence and collaborate effectively across geographies.
• Experience working with cross-functional partners (Finance, Delivery, Marketing, IT) in a global environment.
• Ability to balance regional nuances with global alignment and priorities.
• Flexibility to work US business hours from India to effectively support EMEA/APAC teams and global stakeholders.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level