Manager - Transition Solutions Experts (Managed Services)

Manager, Transition Solutions Experts (Managed Services)

Manager, Transition Solutions Experts (Managed Services)

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Manager – Transition Solutions Experts (Managed Services)

Location: Bangalore, India

Role Purpose

As the Manager of the Transition Solutions Experts (TSE) team, you will lead a high-impact specialized technical group responsible for the integrity of our customer onboarding lifecycle. You will act as the bridge between Solution Design and Managed Services delivery, ensuring every project meets the rigorous technical standards defined in the Statement of Work (SoW).

Your mission is to serve as the Technical Quality Authority, ensuring that our operations teams inherit stable, documented, and high-performing environments.

What you’ll do

Key Responsibilities

1. Strategic Leadership & Team Management

• Talent Development: Lead, mentor, and upskill a team of technical experts. Build a robust Competency Action Plan (CAP) to stay ahead of evolving cloud, platform, and AI technologies. People management responsibilities will include managing specialized technical engineers across domains.
• Operational Excellence: Standardize the "Definition of Ready" for all service handovers. Drive the adoption of digital platforms and AI-driven automation to streamline transition workflows. Define transition validation framework. - Ensure documentation and knowledge transfer. - Drive automation adoption. - Lead post-transition reviews. - Reduce early life incidents.
• Continuous Improvement: Use post-transition retrospectives to drive CSI (Continual Service Improvement) initiatives, reducing the "friction" between build and run phases.

2. Technical Governance & Validation

• SOW/MSA Compliance: Ensure the team rigorously validates that the technical build matches the contractual obligations and customer requirements.
• Quality Assurance: Oversee Design Validation and Build Verification processes to eliminate technical debt before it reaches the steady-state delivery teams.
• Compliance & Certification: Represent Global Delivery in critical audits and certifications (ISO, CMMI, SOC1/SOC2, SAP, etc.).

3. Stakeholder & Financial Management

• Cross-Functional Collaboration: Partner with Pursuit, Tools Engineering, Transition Managers, and ITSM/DOSO teams to ensure a unified approach to account onboarding.
• Financial Stewardship: Manage the team budget (COD) and optimize resource allocation to ensure cost-effective delivery without compromising quality.
• Risk Mitigation: Proactively identify technical risks during the transition phase to ensure "Penalty-Free Operations" from Go-Live dates.

What you need to bring:

Qualifications & Skills

• Education: Bachelor’s degree in engineering, Computer Science, or an equivalent technical field.
• Experience: Minimum 10+ years in IT, with at least 3-5 years in a leadership role managing complex, transformative IT programs or transitions.
• Technical Proficiency: Deep understanding of Managed Services architectures and the transition lifecycle.
• Certifications: ITIL v4 certification is highly preferred; PMP or Prince2 is a plus.
• Global Mindset: Ability to work flexibly across time zones and travel to client locations as required to support high-priority transitions.

Why This Role Matters

Without the TSE team’s validation, operational teams risk inheriting unstable environments, leading to service degradation and customer friction. As the Manager, you are the protector of the Customer Experience and the Operational Bottom Line, ensuring that our "Promise" during the sales cycle becomes a "Reality" in delivery.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#operations

Job:

Services

Job Level:

Manager_1

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

Experience Level

Senior Level