Senior Microsoft Dynamics 365 Customer Engagement Developer

MS Dynamics 365 CE Technical Consultant

Job Description:

Job Description – Senior Microsoft Dynamics 365 CE Developer (7-8 Years Experience) 

Role Overview 

We are seeking a highly experienced Senior Microsoft Dynamics 365 Customer Engagement (CE) Developer with 7-8 years of handson experience designing, customizing, and extending Dynamics 365 CE/CRM solutions. 
The ideal candidate will have strong technical depth in CE architecture, C# plugin development, Custom Workflows, Business Process Flows, JavaScript customizations, TypeScript, Dataverse schema design, integrations, custom reports, Azure pipelines, Data Migration along with good knowledge & exposure on building Canvas Apps and Power Automate flows. 

 

Key Responsibilities 

Dynamics 365 CE Customization & Development 

• Design, configure, and extend Dynamics 365 CE modules including:  

• Sales 

• Customer Service 

• Case Management 

• Marketing (as applicable) 

• Customize CE using:  

• C# Plugins 

• Custom Workflow Activities 

• JavaScript / TypeScript 

• Web Resources (HTML, JS, CSS) 

• Business Rules & Business Process Flows 

• Implement custom actions, synchronous/asynchronous logic, and advanced form customizations. 

Dataverse / CRM Schema Design 

• Model and maintain Dataverse entities, fields, relationships, option sets, and hierarchies. 

• Establish security roles, fieldlevel security, teams, and access control strategies. 

• Optimize schema for performance, usability, and maintainability. 

Integrations & API Development 

• Develop integrations between Dynamics CE and external systems using:  

• REST / SOAP APIs 

• C# custom services 

• JSON/XML data exchange 

• Webhooks 

• Work on middleware integrations (Azure Functions, service endpoints, or thirdparty platforms). 

• Build robust errorhandling, logging, and retry mechanisms. 

Solution Management & ALM 

• Manage CE solutions, patches, and deployment pipelines. 

• Work with Azure DevOps (or similar) for:  

• Version control 

• Build & release pipelines 

• Work item management 

• Follow best practices in solution layering and environment management. 

Testing & Documentation 

• Conduct unit testing for plugins, workflows, and custom components. 

• Develop technical documentation, architecture diagrams, and deployment notes. 

• Participate in peer code reviews and design evaluations. 

Collaboration & Leadership 

• Support project leads and architects in solution design sessions. 

• Work closely with business analysts and SMEs to understand requirements. 

• Mentor junior developers and uphold code quality standards. 

 

Required Skills & Experience 

• 6–8 years of hands-on experience with Microsoft Dynamics 365 CE / CRM development. 

• Strong expertise in:  

• C# plugin development 

• JavaScript/TypeScript client side scripting 

• Custom Workflow Activities 

• Web Resources 

• Dataverse schema design 

• CE configuration and customization 

• Strong understanding of CE security models, BPFs, forms, and data models. 

• Experience integrating CE with external systems (REST/SOAP APIs, hosting APIs in Azure - APIM). 

• Solid experience with Azure DevOps ALM, branching, and deployment practices. 

• Experience with Azure Functions, Logic Apps, or related Azure services. 

• Strong debugging, performance tuning, and troubleshooting capabilities. 

• Experience in building custom reports (SSRS, PowerBI). 

• Good exposure to Agile methodologies (Scrum/Kanban). 

 

Nice to Have Skills 

• Experience with PCF controls. 

• Microsoft certifications such as PL400, MB230, or MB210. 

 

Soft Skills 

• Excellent verbal and written communication skills. 

• Strong analytical and problem-solving mindset. 

• Ability to independently drive features end-to-end. 

• Collaborative approach to working with cross functional teams. 

 

Education 

Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent hands-on experience. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Experience Level

Senior Level