Operational Risk Controls Manager - Vice President

Operational Risk Controls Manager-Vice President

Are you ready to drive meaningful change and shape the future of operational controls? Join a team where your expertise and ideas are valued, and your impact is visible. You will partner with senior leaders, modernize controls, and deliver strategic initiatives that strengthen our first line of defense. Grow your career while leveraging analytics and innovation to enhance how we manage risk. Experience a culture that champions continuous improvement, collaboration, and career mobility.

Job Summary
As a Vice President in Operations Control Management, you lead proactive risk management and control design across operations. You partner with stakeholders to assess risks, engineer effective controls, and execute strategic projects that improve resilience and efficiency. You champion a culture of continuous improvement, using data, analytics, and digital tools to inform decisions and deliver measurable enhancements. Together, we ensure compliant, well-controlled processes that support clients and market integrity. You will be part of a team that applies deep operational expertise and data-driven insights to strengthen processes end to end.

Operations Control Management oversees the control environment for operations as part of the firm’s first line of defense. The team identifies and assesses risks, designs and tests controls, and enables compliance with applicable laws, rules, and regulations. You will have the opportunity to work with middle office, trade support, and product teams to strengthen control design and support a culture of innovation and accountability.

Job responsibilities

• Conduct proactive risk and control reviews to identify weaknesses and determine root causes
• Design, enhance, and validate controls to ensure they are robust, well documented, and operating effectively
• Lead end-to-end operating environment reviews, including metrics, failure modes, and roles and responsibilities, and re-engineer processes with innovative ideas
• Provide independent challenge and articulate risk, issues, and impact-weighted solutions to stakeholders
• Drive implementation of process improvements, automation, and strategic initiatives to enhance control effectiveness and reduce risk
• Champion the use of data analytics and digital tools to monitor performance and inform decisions
• Partner with middle office, trade support, and product teams to strengthen front-to-back control design
• Establish clear change management protocols to sustain control health during new or modified products and services
• Define and track key risk indicators and metrics; escalate breaches and drive remediation to closure
• Prepare and deliver concise updates for senior management and external stakeholders on control outcomes and roadmap progress
• Foster a culture of innovation, continuous improvement, and accountability across operations

Required qualifications, capabilities, and skills

• Bachelor’s degree 
• Minimum 8 years of experience in financial services with a background in operations, controls, audit, quality assurance, operational risk management, or compliance
• Ability to analyze, question, and challenge end-to-end processes and implement enhanced control methods
• Excellent problem-solving, verbal, and written communication skills with the ability to influence at all levels, including senior executives and external partners
• Exceptional attention to detail, strong organization, and the ability to manage multiple priorities in a high-pressure environment

Preferred qualifications, capabilities, and skills

• Demonstrated project management capabilities, managing multiple initiatives, and providing timely updates through completion
• Extensive product knowledge of equity derivatives, including equity swaps, options, futures, and exchange traded funds, and strong understanding of front-to-back processes
• Advanced proficiency in data analytics and automation tools, including Alteryx, Tableau, Python, Visual Basic for Applications, and Structured Query Language
• Knowledge of the Control and Operational Risk Evaluation framework and platform

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Executive Level