Operations Lead

Operations Lead - India Transformation Center

Job Title: Operations Lead - India Transformation Center

Location: Bangalore

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Requirements:

Operations Lead – India Transformation Center

Job Title: Operations Lead – India Transformation Center

Location: Bangalore (multi-location oversight across India)

Experience: 10+ years

About Capco

Capco is a global management and technology consultancy dedicated to Financial Services. We partner with leading banks, capital markets firms, insurers, and energy companies to deliver transformative change across strategy, operations, data, and technology.

Our India Transformation Center (ITC) plays a critical role in driving global delivery excellence, consulting-led execution, and GCC (Global Capability Center) strategy for clients worldwide.

Role Overview

We are seeking a highly driven Operations Lead to oversee operational governance, financial discipline, and delivery excellence across Capco India.

This role will report into the India COO and partner closely with business leadership to ensure scalable growth, strong margin performance, optimized workforce utilization, and predictable delivery across global accounts and GCC programs.

Key Responsibilities

• Drive P&L governance, forecasting discipline, and margin optimization
• Workforce and capacity planning, and demand-supply alignment
• Improve operational processes across Sales, Resourcing, Finance, and HR
• Enhance reporting, dashboards, and performance transparency
• Identify and mitigate operational and commercial risks

Ideal Candidate Profile

• 10+ years of experience in consulting operations, commercial governance, or business operations
• Strong understanding of Financial Services consulting environments
• Experience managing offshore/global delivery models
• Proven expertise in forecasting, utilization management, and margin improvement
• Strong stakeholder management
• Analytical, structured thinker with strong execution capability
• Excellent Excel and Visualization skills

What We Offer

• Opportunity to shape the operational backbone of a high-growth consulting center
• Exposure to global financial institutions and transformation programs
• Leadership visibility within a fast-scaling international organization
• Collaborative, entrepreneurial culture

 

Experience Level

Senior Level