Partner Contracts Systems and Operations Specialist
Hewlett Packard Enterprise India Private Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Partner Contracts Systems & Operations Specialist
Partner Contracts Systems & Operations SpecialistThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Role Overview
We are seeking a highly motivated and detail-oriented Partner Contracts Systems & Operations Specialist to support and enhance our contract management capabilities within the Partner Contracts space. This role will serve as the Icertis System Administrator and process improvement driver, ensuring system stability, operational efficiency, and continuous improvement of workflows.
The role sits at the intersection of systems administration, operations, and project delivery, working closely with operational teams, IT, and project managers to ensure the Icertis platform effectively supports business needs.
Key Responsibilities
1. Icertis System Administration
- Act as the primary administrator for the Icertis Contract Management system
- Perform day-to-day system maintenance and configuration updates
- Manage user access, roles, and permissions
- Execute bulk updates and data maintenance activities
- Ensure system performance, data integrity, and compliance with internal standards
2. Issue Management & Root Cause Analysis
- Investigate and resolve system-related issues through structured root cause analysis
- Act as the primary point of contact for escalations related to Icertis
- Partner closely with IT teams to track, investigate, and resolve defects
- Drive timely resolution of issues and communicate updates to stakeholders
3. Process Optimization & Automation
- Identify opportunities to automate manual tasks and streamline workflows
- Analyze bottlenecks in contract lifecycle processes and recommend improvements
- Collaborate cross-functionally to design and implement scalable solutions
- Contribute to enhancing end-to-end contract management processes
4. Testing & Deployment Support
- Support system testing (UAT, regression, etc.) for enhancements and releases
- Participate in Monthly/Minor Technical Patch (MTP) cycles and deployments
- Validate system changes to ensure alignment with business requirements
- Document test results and coordinate fixes where necessary
5. Operational Enablement & Training
- Provide ongoing support to operational teams using Icertis
- Develop and deliver training materials and sessions
- Act as a subject matter expert (SME) for tool usage and process best practices
- Promote adoption of system features and improved ways of working
6. Continuous Improvement & Stakeholder Collaboration
- Proactively identify process and tool improvement opportunities
- Engage with relevant teams (IT, Operations, Product Owners) to design solutions
- Gather feedback from users to enhance system usability and effectiveness
7. Project Delivery
- Work closely with Project Managers to support and lead initiatives
- Manage assigned workstreams to ensure timely delivery of project milestones
- Coordinate across stakeholders to ensure alignment and execution
- Contribute to successful implementation of system and process enhancements
Required Qualifications
- Experience with Icertis Contract Management (ICM) or similar CLM platforms
- Strong understanding of contract lifecycle management processes
- Proven experience in system administration or operations support roles
- Experience in issue investigation, root cause analysis, and escalation management
- Familiarity with testing methodologies (UAT, regression testing)
- Strong stakeholder management and communication skills
Preferred Qualifications
- Experience working in cross-functional or global environments
- Exposure to process improvement methodologies (Lean, Six Sigma, or similar)
- Understanding of automation tools or workflow technologies
- Experience working with IT teams and Agile delivery models
Key Skills & Competencies
- Analytical thinking and problem-solving
- Attention to detail and process orientation
- Stakeholder collaboration and influencing
- Ability to manage multiple priorities and deadlines
- Continuous improvement mindset
- Strong communication and training skills
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Sales OperationsJob Level:
Intermediate
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Experience Level
Mid LevelJob role
Job requirements
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