Technical Support Consultant

Partner Solutions Engineer

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
  
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Ability to absorb complex technical concepts and convey them to a non-technical audience effectively.
• Excellent problem-solving and data-driven decision-making skills.
• Familiarity with the ad serving industry and internet technologies.
• Familiarity with Android development.

About the job

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and product partnerships.

You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Help partners in their day-to-day challenges by delivering innovative solutions to their problems, troubleshooting their issues and performing implementation reviews.
• Advocate new product features and ensure the prompt and proper resolution of technical challenges.
• Represent clients’ feedback on features to Product Management and Engineering to improve product offerings.
• Ensure client satisfaction (both new and ongoing) in terms of technical aspects by providing necessary documentation and technical guidance.

Experience Level

Executive Level