ATM Operations Manager

• Execution of daily business as usual (BAU) tasks/activities which includes processing and verification of Cash wires in the most efficient and highly control framework oriented environment.
• Scrutinize, review, analyze and publish data daily/weekly from multiple reporting tools and continually reassess the operational risk taking into account changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures, restructuring staff and the impact of changing technology.  
• Collaborate, conduct and attend internal meetings with Product, Network, technology and Client service teams to add value, enhance client satisfaction and to gain business efficiency.
• Understanding Audit requirements and play a key role in audit reviews, internal Quality Analysis/Quality Control checks partnering with internal controls teams and external auditors.
• Ensure timely review, certification and re-certification of Cash function procedures, Operating Service Agreements and Business Resiliency plans. 
• Manage and complete performance appraisals for direct reports and being a guide in career development by setting goals and objectives for Associates/Direct reports along with being a mentor in career progression for Team Leaders and Operations Analysts.
• Creating strategic back up plans in sync with the roles and requirements of the business and execute cross-trainings to ensure “knowledge-transfer” amongst all teams.

• Knowledge of custody cash operations services and ISO20022 pacs message types in line with current ISO20022 standards, including pacs.008, pacs.009, pain.001, camt.056, camt.057.
• Being flexible to manage tight deadlines, remain organized and balance priorities.
•  Stakeholder management and partnership with various teams having excellent interpersonal skills with strong analytical and problem solving techniques, taking initiative to drive change & experienced in working on large scale, multi-stream programs.
• Logical, structured approach to planning, problem solving, decision making and prior experience managing staff; be a self-starter with an ability to learn and transfer knowledge.
• Excellent verbal and written communication skills, proficiency in MS excel and ability to clearly storyboard using MS PowerPoint.
• Bachelor's Degree or equivalent with minimum 6 years of experience.

• MBA (Finance) or any equivalent degree
• Strong financial markets product knowledge and understanding of the transaction lifecycle
• Working knowledge and experience on Xceptor, Tableau and Alteryx.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.