Phaco Development Apprentice - Program Coordination and Field Support

Phaco Development Apprentice

Key Responsibilities

✅ 1. Office Administration & Program Coordination (Primary 80–85%)

PD Program Management

• Coordinate PD Participant onboarding, scheduling, documentation, and communication.
• Maintain participant records RCS/VRD/PD course trackers).
• Ensure timely generation and sharing of PD Analytical reports

Data Management & Reporting

• Maintain accurate PD databases (enrollment, activity, outcomes).
• Prepare monthly dashboards and progress trackers.
• Ensure data authenticity & compliance for reporting and audit readiness.

SOP Compliance

• Support PD SOP execution: registration, evaluation, certification, and documentation.
• Upload all required data into internal systems timely and accurately.

✅ 2. Capability Building Support (Office + Virtual)

• Track PD Associates reports and build analytics to support managers

✅ 3. Field Responsibilities (15–20%)

Onsite Training Support

• Support PD Managers during:
  • OR day / clinical visits
  • Equipment familiarization sessions
  • Technique & technology optimization sessions

Participant Engagement

• Engage with select PD participants in their development journey.
• Collect on-ground insights, feedback, and requirements for program improvement.

Program Implementation

• Assist with execution of PD workshops, hands-on training, and small-group sessions.
• Support remote/onsite HBP sessions as required.

Key Performance Indicators (KPIs)

Program Quality

• Accuracy of PD data and documentation
• On-time completion of reporting & SOP deliverables
• Zero compliance deviations

Operational Efficiency

• Timely scheduling and coordination of PD sessions
• Effective support to PD Managers

Field Contribution (15–20%)

• Quality of onsite support during OR/HBP sessions
• Contribution to technique optimization and program execution
• Timely participant evaluation support

Skills & Competencies Required

Technical & Functional

• Good documentation & reporting skills
• Coordination and planning capability
• MS Office proficiency (Excel, PowerPoint, Word)

Behavioral

• Detail-oriented and process-driven
• communication & stakeholder management
• Proactive, organized, and adaptable
• Ability to travel 15–20% for field needs

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Experience Level

Entry Level