Process Transformation Architect Director
NTT DATA Global Delivery Services LtdBengaluru/Bangalore
Not disclosed
Job Description
Process Transformation Architect Director
Key Responsibilities:
• Map current-state BPS process flows and pain points
• Redesign workflows for automation, agent integration, and digitization
• Define key metrics: cycle time, FTE effort, error rate, ROI
• Partner with tech teams to validate feasibility and iterate improvements
• Drive change adoption across business and ops teams
Required Skills:
• 8+ years in BPS process re-engineering or delivery (Lending, Claims, KYC, etc.)
• Lean Six Sigma certification preferred
• Strong business process modeling (BPMN, Visio, etc.)
• Experience in AI/automation implementation or shared services
Experience Level
Senior LevelJob role
Work locationBangalore, KA, IN
DepartmentConsulting
Role / CategoryManagement Consulting
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 8 years
About company
NameNTT DATA Global Delivery Services Ltd
Job posted by NTT DATA Global Delivery Services Ltd
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