Product Support Technical Advisor

Product Sppt Tech Advisor 1

RESPONSIBILITIES
•    Need to work closely with Application/product teams to understand/identify the opportunities for automation.
•    Design and execute QA tests using scripts that automatically test functionality.
•    Run tests for databases, systems, and applications.
•    Identify bugs and quality issues in development, service, or business processes.
•    Install applications and databases relevant to automation.
•    Collaborate with other business units to understand how automation can improve workflow.
•    Gather requirements from clients, customers, or end-users to develop the best automation solutions.
•    Responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating development team.
•    Responsible for day-to-day ad hoc activities and support of the application bots in operation, including tasks related troubleshooting of automations bots and resolution or escalation.
•    Responsible to install the prerequisites on the Virtual Machine
•    Responsible to raise change based on the requirement and represent in change in CAB meeting.  
•    Deploying the bot solution in the VM based on the AIQ and EIQ’s.
•    Responsible for support and maintenance activities.

KNOWLEDGE, SKILLS & REQUIREMENTS
•    Programming and coding experience.
•    Detailed knowledge of application functions, bug fixing, and testing protocols.
•    Excellent communication skills (verbal, written, interpersonal). 
•    Excellent Documentation, presentation, analytical and multitasking skills.
•    ITIL v3 Foundation Knowledge - Knowledge of Event, Incident, Change, Problem and Configuration Management.
•    Basic understanding of IT Infrastructure, Windows server, Operating systems and Networking.
•    Committed to Process Improvements and Operational Delivery by working with the Management.
•    Experience with project management

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.